Full Time
750
TBD
Aug 31, 2026
We are an established U.S.-based personalized gifts and printing business seeking a highly experienced E-Commerce Growth & Operations Manager who can help take our company to the next level.
This is not an entry-level position, a basic product-listing role, or a position for someone who needs extensive training. We need a serious, confident, proactive e-commerce professional who understands how to grow and manage an online business—and is ready to take ownership from day one.
WHO WE ARE LOOKING FOR
You must have at least five years of hands-on experience managing and growing an e-commerce business. You should understand the complete e-commerce process, from product research and listing creation to store optimization, advertising, conversion improvement, order fulfillment, customer experience, and performance analysis.
You must be someone who can review a business, identify what is missing, create a clear action plan, and execute it without waiting to be told every small step.
REQUIRED EXPERIENCE
You must have strong, hands-on experience with:
• Shopify store management and optimization
• Shopify themes, product pages, collections, navigation, discounts, shipping settings, and reporting
• Shopify apps used for personalized and customized products
• Customily or similar product-personalization software
• Amazon Seller Central
• Etsy Shop Manager
• eBay Seller Hub
• Product listing creation and optimization
• SEO titles, descriptions, tags, keywords, and backend search terms
• E-commerce advertising, promotions, and sales-growth strategies
• Conversion-rate optimization and competitor research
• Analyzing sales reports and making decisions based on data
PRINTING AND PERSONALIZATION EXPERIENCE
You must also understand the customized-product and printing industry. Strong knowledge in the following areas is required:
• Personalized gifts and custom photo products
• Sublimation printing
• Personalized mugs, tumblers, apparel, slates, ornaments, and similar products
• Print-ready artwork and image-quality requirements
• DPI, sizing, bleed, color management, and transparent PNG files
• Custom order workflows and customer personalization instructions
• Product mockups and listing images
• Proof approval and production processes
• Quality control and common printing problems
• Coordination between online orders and the production team
KEY RESPONSIBILITIES
• Manage and improve our Shopify, Amazon, Etsy, and eBay sales channels
• Audit our current stores and identify immediate opportunities for improvement
• Develop and execute strategies to increase traffic, conversions, and revenue
• Create and optimize high-performing product listings
• Research profitable products, trends, keywords, and competitors
• Improve product-personalization workflows using Customily and other useful apps
• Recommend and implement the right Shopify apps and integrations
• Monitor marketplace performance, account health, customer feedback, and operational issues
• Create promotions, bundles, upsells, cross-sells, and seasonal campaigns
• Review data and provide clear weekly performance reports
• Work closely with our design, customer-service, and production teams
• Build systems and standard operating procedures that improve efficiency
• Identify problems early and take initiative to solve them
• Bring new ideas that can realistically grow the business
THE RIGHT PERSON FOR THIS ROLE
You are:
• Highly experienced, organized, and dependable
• Results-driven and commercially minded
• Proactive and able to work independently
• An excellent problem-solver
• Strong in written and spoken English
• Comfortable taking ownership and being held accountable
• Able to prioritize tasks and meet deadlines
• Detail-oriented without losing sight of the bigger business goals
• Honest about what you know and what you do not know
• Ready to move quickly, execute ideas, and produce measurable results
IMPORTANT: PLEASE DO NOT APPLY UNLESS YOU MEET THE REQUIREMENTS
Please do not apply if:
• You have less than five years of relevant e-commerce experience
• Your experience is limited to data entry or uploading products
• You have never independently managed Shopify, Amazon, Etsy, or eBay
• You do not understand customized products or printing operations
• You require step-by-step instructions for every task
• You are applying to many unrelated jobs using the same generic response
• You cannot provide specific examples of stores, projects, or results
• You are not looking for a serious, long-term opportunity
We are not looking for someone who simply says, “I can do it.” We are looking for someone who can prove that they have done it successfully before.
HOW TO APPLY
Begin your application with the exact words:
“READY TO GROW YOUR E-COMMERCE BUSINESS”
Applications that do not begin with this sentence may not be reviewed.
Please include the following:
1. A summary of your e-commerce experience and the number of years you have worked in the industry.
2. The platforms you have personally managed: Shopify, Amazon, Etsy, eBay, Customily, or others.
3. Links or examples of stores and listings you have worked on. Clearly explain your responsibilities for each one.
4. Your experience with personalized products, printing, sublimation, or print-on-demand businesses.
5. Three specific examples of how you increased sales, improved conversion rates, reduced costs, or solved an important operational problem.
6. The Shopify apps you recommend for a personalized printing business and why.
7. What you would review during your first two weeks if you joined our company.
8. Your preferred working hours, time zone, internet speed, computer specifications, and expected monthly salary.
9. A short video introduction explaining why you are qualified for this position.
FINAL NOTE
We are building and growing a serious personalized-gifts business. We need someone who understands e-commerce inside and out, knows how to turn ideas into action, and is excited to help build something bigger.
If you have the required experience, strong business judgment, and the energy to “rock and roll,” we would love to hear from you.
This position has excellent long-term potential for the right person who can demonstrate initiative, leadership, loyalty, and measurable results.