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TYPE OF WORK
Full Time
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SALARY
$750-1200
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HOURS PER WEEK
50
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DATE UPDATED
Mar 7, 2026
Description:
Read carefully — only applicants who follow all directions will be considered.
We’re looking for an experienced, detail-oriented customer service professional who has managed customer experience for established Shopify e-commerce brands.
This is not an entry-level VA role — this position requires judgment, empathy, and the ability to manage complex issues for a fast-growing direct-to-consumer brand.
If you’ve been the backbone of customer support for a 7- or 8-figure e-commerce company, we want to meet you.
What You’ll Do
Handle customer inquiries via
Manage and resolve shipping, order, refund, and product inquiries with empathy and precision.
Review orders, process replacements, and coordinate with fulfillment teams.
Identify recurring customer pain points and report insights to leadership.
Maintain and optimize macros, templates, and workflows.
Create clear reports on response times, CSAT, and resolution efficiency.
Represent the brand voice with warmth and professionalism.
Required Experience
? 2–3+ years in e-commerce customer service for a direct-to-consumer brand.
? Hands-on experience with Shopify (orders, refunds, shipping updates).
? Experience with Gorgias, Zendesk, or a similar ticketing system.
? Excellent written English and customer communication skills.
? Calm, organized, and able to handle high ticket volumes.
? Must have a reliable internet connection (30 Mbps +).
Preferred Experience
? Working directly with brand founders or operations managers.
? Understanding of logistics, shipping platforms, and inventory sync.
? Experience with high-ticket or high-volume stores.
Important (Read Carefully)
Midway through this post, you’ll find a very specific instruction.
Only applicants who catch it — and follow it exactly — will be interviewed.
Application Instructions
Please apply directly on OnlineJobs.ph and include:
Your resume
The brands you’ve worked with, how long you worked with them, and what platforms you used
A point of reference (someone at the company — founder, manager, or team lead) who can verify your experience
A Loom video (3–5 minutes) introducing yourself and walking through your actual customer-service process
Show live examples of ticket handling, macros, refund flow, or Shopify tasks
Discuss how you handled escalations or high-volume days
Share your best customer-retention experience
(Read the next line carefully — this is the part most people miss.)
????
???? Subject line: “Interested in Customer Service Role”
In your
Your introduction message
Your resume (PDF)
Your Loom video link
?? Only candidates who
This ensures you’ve read the entire post.
What We Offer
Full-time, long-term role with a rapidly growing global brand
Competitive pay (USD) + performance bonuses
13th-month pay
Supportive, professional remote team environment
Opportunity to grow into Customer Experience Manager
Final Note
We’re looking for someone who owns the customer experience — not someone who just answers tickets.
If you’ve truly supported brands you’re proud of and can demonstrate your systems and results, we’d love to see your work.
