Senior Debt Recovery Negotiator (UK Debt Recovery

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TYPE OF WORK

Full Time

SALARY

Up to 50,0000 plus bonuses

HOURS PER WEEK

40

DATE UPDATED

Apr 8, 2026

JOB OVERVIEW

About us
We’re a UK-based credit management and debt recovery firm supporting small businesses. We're firm, fair, and compliant. We focus on outcomes and do the work properly, maintaining professional standards throughout. We already have a well-established team based in the Philippines, and this role will work closely with them.

The role
We’re hiring a senior debt recovery negotiator to progress a portfolio of UK debt recovery matters and increase collections revenue. This is a negotiation-led role with strong case-management discipline: you will secure payments and firm commitments by phone, then accurately document and drive the next action. The balance between calls and case work will vary week to week depending on the portfolio.

You will handle a mix of:
• Commercial debts (e.g., Ltd companies)
• Consumer/sole trader matters where the Pre-Action Protocol (PAP) applies
We will train you on our systems and internal workflow; we are hiring for debt recovery capability and professionalism.

Hours
This role is available part-time or full-time (20–40 hours/week). We can offer 40 hours/week immediately for the right candidate. Please confirm your preferred weekly hours and availability in your application.

Salary and bonuses
Salary is up to PHP 50,000/month for the right candidate (depending on experience and performance), plus performance bonuses. This role is paid in PHP, and you’ll be joining an established team based in the Philippines.

Key responsibilities
• Negotiate payment in full or structured payment plans, securing clear outcomes (date, amount, method, and written confirmation)
• Lead high-friction conversations professionally: build rapport quickly, ask direct questions, manage objections, and maintain control of the call
• Handle common debtor behaviours including delay tactics, avoidance, partial offers, hostility, and “it’s in dispute”
• Identify disputes early, document them clearly, request specifics/evidence, and escalate internally when required
• Communicate professionally with clients when required (updates, clarifying disputes, and progressing next steps)
• Produce clear written follow-ups summarising agreements, deadlines, and next steps
• Maintain excellent case notes, timelines, and follow-up discipline so nothing is missed
• Take ownership of progressing cases daily and working to targets (outcome-focused, not “busy work”)

What success looks like
• Cases move forward consistently and efficiently; you do not allow files to stagnate
• Conversations convert into payments or firm commitments with specific dates and amounts
• Notes are accurate, complete, and audit-ready (dates, amounts, promises-to-pay, dispute details, and next actions)
• You remain calm, professional, and emotionally controlled under pressure, while still being assertive when needed

Performance and incentives
We work to clear targets, and we reward performance. Bonuses are based on results and quality (e.g., collections outcomes, follow-up discipline, and case documentation standards).

Must-have requirements (please don’t apply if you don’t meet these)
• 3+ years of debt recovery/collections experience with negotiation responsibility
• Demonstrable track record of results (e.g., amounts collected, recovery rate, promise-to-pay kept rate, or similar)
• Strong phone-based negotiation and objection handling skills
• Strong written English and the ability to write clear, professional summaries and follow-ups
• High attention to detail and strong personal organisation (case notes and follow-ups are non-negotiable)
• Professional judgement and emotional regulation: firm and persistent without being aggressive
• Comfortable handling a mixed portfolio (commercial and consumer/sole trader matters)
• Comfortable being client-facing when required: able to communicate clearly and professionally with business owners/clients, not just debtors
• Experience working in a specialist collections environment (agency or in-house collections team)
• Regular experience handling customers/clients directly (updates, problem-solving, and expectation management)
• Legal-process literacy: able to work within compliance-led recovery processes, handle disputes/evidence properly, and understand escalation steps (legal background strongly preferred)

Work setup requirements (must-have)
• Reliable laptop/desktop suitable for daily case management work
• Stable, high-speed internet connection and a quiet, private workspace for calls
• Headset with clear audio (noise-cancelling preferred)
• Working webcam and microphone (required for interview, training, and occasional check-ins)
• Backup internet option (mobile data is fine) for continuity
• You must be able to maintain consistent connectivity during agreed working hours
• We provide the calling/VOIP system for debtor calls

Additional experience (beneficial, but not required)
If you don’t have these, you can still be a strong fit — please apply if you meet the must-haves.
• UK debt recovery exposure (e.g., familiarity with LBA/PAP, UK court/claims process, or UK compliance expectations)

Fit and standards
This is not a customer service role. We are looking for a senior negotiator who can close, hold boundaries, and document properly. If you prefer a heavily scripted environment or avoid difficult conversations, this role will not be a fit.

Screening
To be considered, you must complete our short TestGorilla assessment. We will only review candidates who complete the assessment.

SKILL REQUIREMENT
Legal Services Case Management Debt Collection
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