Inovare

Senior Customer Support Specialist – eCommerce

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: TYPE OF WORK

Any

: SALARY

1500.00

: HOURS PER WEEK

40

: DATE UPDATED

Sep 11, 2026

JOB OVERVIEW

We are a fast-growing global health and performance brand delivering patented, medical-grade compression garments for people with POTS and lipedema, pregnant and postpartum women, and professional and everyday athletes.

We are seeking an experienced senior customer-support professional who can manage complex enquiries, support other team members and maintain a consistently high standard of customer care.

Role Overview

You will deliver accurate, responsive customer support across multiple channels. Every interaction must reflect Supacore’s professional standards and the technical credibility of our products.

This role will initially be home-based. Supacore plans to open an office in Bohol within the next six months, so applicants should be based in Bohol or willing to work from the Bohol office when it opens.
Key Responsibilities

* Manage customer enquiries through email, live chat, telephone and social media.
* Respond promptly and professionally using Gorgias.
* Handle order enquiries, delivery issues, returns, exchanges and product questions.
* Provide accurate guidance on product selection, sizing, use and benefits.
* Manage difficult or escalated customer cases calmly and professionally.
* Recognise clinical or technical questions and escalate them appropriately.
* Maintain complete and accurate customer records.
* Help coach and support less-experienced customer-service team members.
* Monitor recurring complaints and recommend improvements.
* Support review management, customer retention and satisfaction initiatives.
* Help reduce unnecessary refunds while ensuring customers are treated fairly.

Requirements

* Minimum five years’ customer-service experience.
* Strong eCommerce customer-support experience.
* Advanced experience using Gorgias is essential.
* Experience with Shopify or a similar eCommerce platform.
* Excellent written and spoken English.
* Experience handling telephone enquiries.
* Ability to manage high ticket volumes without reducing response quality.
* Strong problem-solving skills and attention to detail.
* Comfortable learning and explaining health-related or technical products.
* Demonstrated leadership, ownership and accountability.
* Reliable internet connection and a dedicated home workspace during the initial remote-working period.
* Based in Bohol or able to work from our planned Bohol office.

What We’re Looking For

* A senior person who can think beyond scripts and make sound decisions.
* Someone who communicates product information clearly and accurately.
* A calm, respectful and solutions-focused approach.
* The confidence to take ownership of difficult cases.
* Someone capable of supporting and setting a strong example for the wider CX team.

Working Hours

Applicants must be able to work hours aligned with either Australian or US time zones. The final schedule will be confirmed during the recruitment process.

Why Join the A team .

* Join a growing international health and performance brand.
* Work with patented Coretech® compression technology.
* Help customers managing genuine health, recovery and performance needs.
* Long-term opportunity with career and leadership potential.
* Opportunity to become part of Supacore’s new Bohol-based team.

How to Apply

Please submit:

* Your CV.
* A short cover note explaining your Gorgias and eCommerce experience.customer
* A one-to-two-minute video introducing yourself and explaining how you handle difficult customer enquiries.
* Examples of customer responses you have written, if available.
* If you are near the Bohol province it will be advantageous to weekly meetings.

SKILL REQUIREMENT

Email Support Ecommerce Gorgias

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Inovare

Senior Customer Support Specialist – eCommerce

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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