Senior Customer Support Specialist | Shopify & Gorgias

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

$750 - $1100

: HOURS PER WEEK

40

: DATE UPDATED

Oct 9, 2026

JOB OVERVIEW

IMPORTANT: FOLLOW THE APPLICATION INSTRUCTIONS EXACTLY.

Email ---------- with this subject:
Customer Support - [PASSWORD] - [Full Name]

Copy it exactly, including uppercase and lowercase letters. Password can be found in the bottom.

Answer all eight questions below, numbered 1–8 in the exact order listed. Keep your answers brief and specific. Put them directly in your email body, even if the information also appears in your CV.

Write your answers yourself, in your own words. Do not use ChatGPT, Claude, or other AI tools to write or rewrite them. We check compliance with this requirement during screening. Applications found to contain AI-generated answers will not receive a response.

Applications with a missing or incorrect password, missing answers, or incorrect numbering will not be reviewed or receive a response.

ABOUT THE ROLE

Alpha Skin is hiring a customer support specialist for a full-time, long-term role. We're a young D2C e-commerce brand that sells cosmetic products to men.

You must have at least 5 years of customer service experience with D2C e-commerce brands and be highly proficient in BOTH Shopify and Gorgias. General customer service experience alone is not sufficient.

You should independently handle order inquiries, shipment tracking, returns, exchanges, refunds, cancellations, and delivery issues. You must confidently use Gorgias tickets, macros, tags, internal notes, and follow-ups.

Excellent written English, empathy, attention to detail, and ownership of customer issues are essential. We provide training on our products and policies, but you must already know Shopify and Gorgias.

Schedule: Monday–Friday, 9 AM–5 PM US Eastern Time, 40 hours per week, following US daylight saving time changes. No overlapping work commitments during these hours.

APPLICATION QUESTIONS

Attach your CV and answer:

1. What is your full name, location, and time zone?

2. How many years of customer service experience do you have with D2C e-commerce brands? List the brands, employment dates, and responsibilities. If an NDA prevents naming a brand, describe its products and business.

3. How many years have you used Shopify and Gorgias, respectively? Which tasks did you personally handle, and what was your average daily ticket volume?

4. Are you currently employed or working with other clients? Would those commitments continue if you joined us?

5. Can you commit to 40 hours per week, Monday–Friday, 9 AM–5 PM US Eastern Time, including US daylight saving time changes? Start your answer with YES or NO.

6. How often do you experience power or internet outages, and what backup arrangements do you have?

7. What is your expected hourly rate in USD, earliest start date, and notice period, if applicable?

8. A customer says their order shows “delivered” but has not arrived. Briefly explain what you would check in Shopify and Gorgias, what you would tell the customer, and how you would follow up.

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SKILL REQUIREMENT

Customer Support Shopify Gorgias

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Senior Customer Support Specialist | Shopify & Gorgias

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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