Senior Customer Support Agent (Gorgias)

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: TYPE OF WORK

Full Time

: SALARY

750

: HOURS PER WEEK

35

: DATE UPDATED

Jan 14, 2026

JOB OVERVIEW

Senior Customer Support Agent – Gorgias

? Experience

Minimum 3 years of experience in customer support, with strong expertise in Gorgias

???? Language & Communication

Fluent English required (main working language)

Ability to handle French customer requests using DeepL Pro efficiently

???? Key Responsibilities

Manage customer inquiries via Gorgias (email, live chat, social media)

Deliver a high-quality, fast, and empathetic customer experience, mainly in English

Respond to French customer requests using DeepL Pro

Handle complex cases (refunds, disputes, delivery issues, escalations)

Maintain a high customer satisfaction score (CSAT)

Optimize Gorgias macros, rules, and automations

Collaborate with international teams (logistics, marketing, operations)

Identify recurring issues and suggest continuous improvements to support processes

???? Profile Requirements

At least 3 years of experience in customer support (e-commerce or SaaS preferred)

Advanced knowledge of Gorgias

Fluent written and spoken English

Comfortable working in an international, fast-paced environment

Autonomous, well-organized, and solution-oriented

Able to manage high ticket volumes while maintaining quality

???? Soft Skills

Excellent written communication

Strong empathy and customer-first mindset

Stress-resistant and detail-oriented

Proactive and team-oriented

???? What We Offer

International work environment

Modern tools (Gorgias, DeepL Pro, scalable tech stack)

High level of autonomy and ownership

Fast-growing company with real impact opportunities

SKILL REQUIREMENT

Customer Support Shopify Gorgias

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Job Post	Reporter	Rank	Reason	Date

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Senior Customer Support Agent (Gorgias)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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