Senior Customer Service Specialist for Dropshipping

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: TYPE OF WORK

Any

: SALARY

$1000-2000 per Month

: HOURS PER WEEK

TBD

: DATE UPDATED

May 8, 2026

JOB OVERVIEW

We are a growing dropshipping business looking for an experienced and proactive Customer Service Specialist who can do more than just answer tickets. We need someone who understands the full ecosystem of dropshipping from China, can lead a team, build smart workflows, and leverage AI to scale our operations if needed.

What You'll Do

You'll be the backbone of our customer experience and operations. Day-to-day, you'll handle customer inquiries across email, chat, and social media, resolve shipping issues, tracking concerns, refunds, and product questions, and manage disputes and chargebacks on PayPal, Stripe, and Shopify. You'll also coordinate with Chinese suppliers and agents on order issues, delays, and quality concerns, lead and mentor junior CS tea ---------- mbers, build and document SOPs, workflows, and automations to reduce repetitive work, and integrate AI tools (ChatGPT, Claude, automation platforms, etc.) into our customer service and operational workflows.

What You Must Know

China Shipping & Logistics: deep understanding of Dropshipping suppliers, commonly used shipping lines, and private agents; familiarity with shipping timelines, customs issues, and tracking systems; experience working directly with sourcing agents in China.
Dispute & Chargeback Management: proven track record handling PayPal disputes, Stripe chargebacks, and Shopify resolutions; ability to write strong rebuttals and reduce dispute loss rates.
AI & Automation: hands-on experience using AI tools (ChatGPT, Claude, Gemini) for customer service; ability to build prompts,
Team Leadership: experience leading or training other VAs / CS reps, plus the ability to QA team performance and give constructive feedback.
Start your message with the word "DropshipPro" so we know you read this carefully.
Workflow Building: ability to map processes, write SOPs, and build dashboards or trackers (Notion, ClickUp, Trello, Google Sheets).

Requirements

At least 3+ years in customer service, preferably with a dropshipping or eCommerce store. Excellent written English (we will test this). Stable internet, backup power, and a quiet work environment. Self-starter who doesn't need micromanagement.

Bonus Points If You Have

Experience scaling a CS team from solo to 3+ reps, knowledge of Klaviyo or email marketing flows, basic understanding of Facebook/TikTok ad policies (since CS often ties into ad disputes), and your own AI prompt library or automation templates.

How to Apply

Please reply with:

A short intro about yourself and why you're a fit
Your experience with China-based suppliers/agents (name them)
A dispute case you've won, and how you did it
One example of how you've used AI to improve a CS workflow
Your expected monthly salary

SKILL REQUIREMENT

Customer Support

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Senior Customer Service Specialist for Dropshipping

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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