Senior Backend Manager – DTC Supplement Brand (Operations, CS, Supply Chain, Finance)

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: TYPE OF WORK

Full Time

: SALARY

$5/hour / $10/hour

: HOURS PER WEEK

TBD

: DATE UPDATED

Apr 6, 2026

JOB OVERVIEW

We are a fast-growing DTC supplement brand looking for an experienced Backend Manager to oversee and optimize all backend operations. This is not just LTV and retention — this role owns customer service, supply chain, finance, subscriptions, retention, and operational infrastructure.

You must have hands-on experience working with large, well-known supplement brands and understand how backend systems scale profitably.

This is a high ownership role where you manage the entire backend engine of the company.

Responsibilities
Customer Service
Manage CS team & performance
Improve response times & resolution rate
Reduce refunds & chargebacks
Build retention-focused cancellation flows
Create SOPs for support team
Implement save offers & rebill retention
Improve customer satisfaction & retention
Retention & LTV
Improve customer lifetime value
Reduce churn
Optimize subscription flows
Build cancel-save flows
Optimize rebill sequences
Winback campaigns
Post-purchase upsells
Supply Chain & Fulfillment
Work with manufacturers & suppliers
Improve shipping times
Reduce fulfillment errors
Manage inventory planning
Prevent stockouts
Improve COGS & margins
Coordinate 3PL / fulfillment partners
Finance & Profitability
Monitor margins & profitability
Track CAC vs LTV
Monitor refund rate
Analyze backend revenue
Improve contribution margin
Forecast inventory spend
Improve cash flow
Backend Infrastructure
Optimize subscription platform (Loop / Recharge / Skio)
Improve backend funnels
Manage retention tools (Klaviyo, SMS)
Build operational dashboards
Cohort analysis & reporting
Improve backend AOV
Requirements (Must Have)
Experience working with large DTC supplement brands
Experience managing customer service teams
Experience with subscription-based brands
Strong understanding of LTV & churn
Experience with supply chain & fulfillment
Experience managing backend operations
Data-driven decision making
Strong operational mindset
Big Plus
Experience with brands doing $1M+/month
Experience with Loop / Recharge
Experience with Klaviyo retention
Experience managing CS teams
Experience with 3PLs
Experience with COGS optimization
Experience with forecasting inventory
KPIs You Will Own
LTV
Churn rate
Refund rate
CSAT
Response time
Contribution margin
Backend revenue
Subscription retention
AOV (backend)
Inventory turnover

SKILL REQUIREMENT

Analysis Customer Support Operation Management

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Senior Backend Manager – DTC Supplement Brand (Operations, CS, Supply Chain, Finance)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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