Senior Airbnb STR Operations Manager - Bali & Australia Markets

Hello potential tea ---------- mber!

We are seeking an experienced professional with proven expertise in villa operations management. If you do not have at least 3 years of official experience managing luxury villas or high-end short-term rentals in Bali and Australia, please do not apply as you will not be considered. To be considered, you must include the word #expert in your application title.

About Us

We are a growing luxury villa management company committed to delivering exceptional guest experiences across premium properties in Bali and Australia through platforms like Airbnb and ---------- . Our mission is to ensure seamless, stress-free stays for our discerning guests while maintaining top-notch operational efficiency across multiple international markets.

Job Overview

This is a senior-level position requiring extensive villa management experience specifically in Bali and Australian markets. The ideal candidate has managed high-end villa operations, coordinated international teams, and has deep understanding of cultural nuances in both regions. You will oversee complex operations, manage multiple stakeholder relationships, and ensure flawless execution across our premium portfolio.

Key Responsibilities

• Villa Operations Leadership: Oversee day-to-day operations of luxury villas across Bali and Australia, ensuring consistent high-end service delivery
• Team Coordination & Management: Lead and coordinate villa managers, cleaning teams, maintenance staff, and local vendors in both Bali and Australia markets
• Crisis Management & Problem Solving: Rapidly coordinate multiple teams to resolve urgent issues, manage emergencies, and maintain operational continuity
• Guest Communication & VIP Support: Handle high-value guest communications, manage VIP requests, and resolve complex issues across cultural and time zone differences
• Cross-Cultural Operations: Navigate and manage operations across Indonesian and Australian business cultures, regulations, and guest expectations
• Vendor & Staff Management: Build and maintain relationships with local villa managers, cleaning services, maintenance teams, and emergency contacts in both regions
• Reservation & Multi-Property Management: Oversee complex booking schedules across multiple high-end properties using advanced management systems
• Revenue & Pricing Strategy: Implement sophisticated pricing strategies for luxury market segments using market intelligence tools
• Quality Assurance: Maintain luxury standards across all properties through detailed coordination with on-ground teams
• Compliance & Documentation: Ensure all properties meet local regulations, safety standards, and luxury hospitality requirements in both countries

Essential Experience Requirements

• Villa Management Experience: Minimum 3+ years managing luxury villas or high-end short-term rentals specifically in Bali and Australia
• Team Leadership: Proven track record coordinating villa managers, cleaning teams, and multiple service providers simultaneously
• Crisis Resolution: Demonstrated ability to quickly mobilize teams and resources to solve urgent problems in villa operations
• Cross-Cultural Communication: Experience working with Indonesian and Australian teams, understanding cultural business practices
• Luxury Hospitality Standards: Deep understanding of high-end guest expectations and premium service delivery

Software & Tools You Must Be Proficient In

• AirBtix & AirDNA (for market analysis and pricing insights)
• PriceLabs (for dynamic pricing optimization)
• Guesty (for property management and multi-channel booking management)
• Slack (for team communication)
• ---------- (for task and workflow management)
• Notion (for documentation and organization)

Qualifications & Requirements

• Extensive Villa Experience: Minimum 3+ years managing luxury villa operations in both Bali and Australia markets
• Exceptional Communication Skills: Outstanding English communication (written and spoken) with ability to coordinate across time zones and cultures
• Leadership & Coordination: Proven ability to manage and motivate international teams, resolve conflicts, and drive results through others
• Crisis Management: Track record of successfully handling urgent situations, coordinating rapid response teams, and maintaining guest satisfaction under pressure
• Cultural Competency: Understanding of Indonesian and Australian business practices, guest expectations, and operational requirements
• Tech-Savvy & Efficient: Advanced proficiency with management systems and ability to optimize workflows across multiple properties
• Results-Driven: Demonstrated success in maintaining high guest satisfaction scores and operational KPIs in luxury villa settings
• Career-Oriented: Seeking a senior-level, long-term role with growth opportunities in luxury hospitality management

Why Join Us?

• Senior leadership role in a growing luxury villa management company
• Opportunity to shape operations across two premier international markets
• Work with high-end properties and discerning international clientele
• Competitive salary commensurate with experience level
• Performance-based incentives and career advancement opportunities
• Build and lead international teams across multiple time zones

How to Apply

This is a senior-level position requiring extensive relevant experience. Only candidates with 3+ years of villa management experience in Bali and Australia should apply.

To apply, please submit:

1. Your updated resume highlighting specific villa management experience in Bali and Australia
2. A detailed cover letter explaining your villa operations experience and team coordination achievements
3. References from previous villa management roles in these regions
4. A screenshot or export of your human design results (take the test here) - ---------- /get-your-chart/