Senior Account Manager

PLEASE READ: If you would like to apply and learn more about the role, please use the link below.

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Come join our dynamic, award-winning cloud technology consulting firm!

Are you passionate about empowering small businesses to achieve their greatest potential through technology?

We’re looking for a Senior Account Manager to be the trusted partner for our clients, driving retention, satisfaction, and revenue growth. If you’re passionate about technology, problem-solving, and making a real impact, this is your chance to shine.

We’re itGenius, a leading cloud technology consulting firm and Google’s top partner in Australia. For over a decade, we’ve helped small and mid-sized businesses across the globe transform how they work with Google Workspace, AI, and automation. Our business model combines consulting expertise with scalable managed services that empower modern teams to do their best work.

If you're an A-player—apply now!

Why You’ll Love Working With Us

We don’t just offer a job—we offer a career with exceptional rewards, growth opportunities, and a people-first culture. Here's what you’ll get:

Competitive Compensation & Bonuses:
- December Bonus
- Performance Incentive Bonus
- Annual Salary Increases

Time Off That Matters:
- Paid Leaves
- Paid National/Local Holidays

Work & Life Experiences You'll Remember:
- Annual Team Conferences & Events (travel, food, accommodation covered)

Investing in Your Growth:
- Training & Development Budget
- Career Growth Pathways

Support to Help You Thrive:
- Government-Mandated Benefits/ HMO


Reports To: Head of Sales & Accounts

Job Overview:

As a Senior Account Manager, you will be at the forefront of this mission, acting as a trusted partner and strategic advisor to our valued clients.

You will be instrumental in ensuring their continued success, identifying opportunities for them to leverage technology more effectively. This role is about building lasting relationships, driving mutual growth, and ensuring our clients experience the "Amazon Prime" of IT service - effortless, responsive and world class.

You will be directly accountable for client retention, satisfaction, and the growth of your assigned accounts, contributing significantly to itGenius's 10-year goal of becoming the global leader in remote-delivered IT services to the SMB market.

Accountabilities

The Senior Account Manager is specifically accountable for the following measurable objectives within their assigned client portfolio:

Holding the Game Plan: Accountable for holding a clients long term objectives and ensuring the plan is constantly moved forward over time via quarterly reviews.

Strategic Client Partnership: Holding strategic relationships with key decision-makers within assigned client accounts, positioning itGenius as a trusted technology partner.

Client Retention & Satisfaction: Accountable for maintaining high levels of client satisfaction and ensuring the retention of assigned client accounts.

Revenue Growth: Accountable for identifying and securing opportunities for revenue growth through upsell and cross-sell within their assigned client portfolio.


Key Responsibilities:

To achieve the above accountabilities, the Senior Account Manager will perform the following day-to-day activities:

Relationship Management: Proactively engage with assigned clients through regular meetings (virtual and in-person where appropriate), calls, and email communications to understand their evolving business needs and technology landscape.

Needs Assessment & Solution Proposal: Conduct thorough needs analyses to identify client challenges and opportunities, and present tailored IT solutions and services that align with their strategic objectives and our service offerings.

Sales & Negotiation: Prepare and deliver proposals, negotiate contracts, and manage the sales cycle for upsell and cross-sell opportunities within existing accounts to achieve revenue targets.

Client Advocacy & Issue Resolution: Act as the primary point of contact for assigned clients, advocating for their needs internally and collaborating with the technical, support, and project teams to ensure timely and effective resolution of any issues or escalations.

Account Planning & Review: Develop and maintain comprehensive account plans for each assigned client, including key contacts, service history, future opportunities, and conduct regular business reviews to demonstrate value and align on future strategies.

CRM Management & Reporting: Maintain accurate and up-to-date client information, communication logs, and sales pipeline data within the CRM system. Prepare and present regular reports on account health, sales performance, and client satisfaction to the Head of Strategic Sales.

Tea ---------- ntoring: Serve as a subject matter expert and mentor to Junior Account Managers and Sales Representatives, assisting in their professional development and contributing to team best practices.

Market Awareness: Stay informed about industry trends, technological advancements, and the competitive landscape to better advise clients and identify new opportunities.


Required Qualifications & Skills

Bachelor’s degree in Business, Marketing, IT, or related field
5–8+ years in account management, sales, or client services, ideally in IT/technology/SaaS.
Proven track record in client retention, revenue growth, and account expansion.
Client Relationship & Strategy: Build trusted partnerships with senior decision-makers. Develop account plans, conduct business reviews, and identify growth opportunities.
Sales & Solution Selling: Skilled in proposal creation, contract negotiation, upsell/cross-sell, and delivering tailored IT solutions.
Communication & Collaboration: Excellent verbal and written skills; adept at presenting to executives and working seamlessly with internal teams.
CRM & Reporting: Proficient in CRM tools for tracking accounts, pipeline management, and reporting on KPIs.
Leadership & Mentoring: Mentor junior account managers and contribute to process improvements.
Behavioral Competencies: Proactive, innovative, accountable, collaborative, and trusted.


Work Schedule

8-hour shift
Morning shift
Monday to Friday
Weekends off
Observance of Philippine holiday
Permanent Work Form Home


You’ll thrive here if you’re interested in:

The evolving world of cloud-based work (Google Workspace, Google Drive, Gmail, etc.)
Supporting small business growth (1–30 employees)
Applying technology to improve productivity and collaboration