Seasonal Real-Time Analyst

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: TYPE OF WORK

Full Time

: SALARY

335 PHP per Hour

: HOURS PER WEEK

40

: DATE UPDATED

Oct 2, 2026

JOB OVERVIEW

IMPORTANT: Only applications submitted through the link below will be considered. PLEASE COPY AND PASTE THE LINK INTO YOUR BROWSER TO APPLY:
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Company and Vision
PlanetArt’s vision is to be the leading seller of personalized and make-on-demand products worldwide. We provide consumers with unmatched tools and content and an unparalleled end-to-end customer experience that result in high-quality, meaningful finished products and memorable celebrations of live events.
The company’s brands include the popular FreePrints and FreePrints Photobooks apps and the industry leading SimplytoImpress card and stationery site, as well as Personal Creations, CafePress and ISeeMe! Visit ---------- to learn more about our brands.
We have more than 500 team members across multiple offices, primarily in Calabasas CA, San Diego CA, Woodridge IL, Minneapolis, MN and Pleasanton, CA. We also have team members in two company-owned offices in China, as well as in Europe.

Job Summary: The Seasonal Real-Time Analyst will be responsible for monitoring real-time and historical adherence to schedules and break times, analyzing productivity, and tracking associate activities. This role involves providing actionable recommendations to the Workforce Manager and Workforce Lead.

What You’ll Do:
Monitor real-time and historical adherence to schedules, break times, and productivity.
Monitor real-time and historical volume, performance metrics, and KPIs across phone, email, and chat channels.
Analyze associate activities and provide performance recommendations to the Workforce Manager and Workforce Lead.
Track and report performance metrics and KPIs for phone, email, and chat.
Provide real-time support and skilling adjustments to ensure optimal staffing and service levels.
Collaborate with the Workforce Manager and Workforce Lead to develop and implement strategies for improving overall efficiency.
Utilize analytical skills to identify trends and areas for improvement.
Prepare and maintain detailed reports and documentation.

What You Should Have:
Strong analytical skills with a keen attention to detail.
Proficiency in Microsoft Excel.
Prior experience as a Real-Time Analyst (RTA) or in a similar role.
Ability to multitask and manage multiple priorities effectively.
Excellent communication and teamwork skills.
Experience with NICE CXone is a plus.

Working Conditions:
Position requires seasonal and fully remote work scheduled from Monday to Friday, US Pacific Time
Position requires regular, continuous use of computer.
Position requires regular sitting and standing.
Position requires regular interaction with team members through the following methods: phone, WebEx, Slack, or email.
Position requires time and screen tracking via Hubstaff

Work From Home Requirements:
Own computer (Windows 10 or higher or Mac, at least 8GB RAM and at least Intel i5, Ryzen 5 or M1 processor)
Reliable high-speed internet access
Noise-cancelling headset
Private, distraction-free environment

Pay Rate: 335 PHP per Hour

Important Notes:
Work Schedule: Monday to Friday in US Pacific Time
Target Start Date: October 26, 2026
Training: Comprehensive training will be provided
Position Duration: This is a temporary role, lasting until January 2027

IMPORTANT: Only applications submitted through the link below will be considered. PLEASE COPY AND PASTE THE LINK INTO YOUR BROWSER TO APPLY:
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Seasonal Real-Time Analyst

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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