Seasonal Customer Service & Estimating Coordinator (Remote)

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

$11-$15 / hour

: HOURS PER WEEK

35

: DATE UPDATED

Aug 18, 2026

JOB OVERVIEW

Contract Position | October 1 – December 11, 2026 | 30–40 Hours/Week

ABOUT US

Knight’s Lights is a premium Christmas lighting company serving Northwest Arkansas. We design, install, maintain, remove, and store custom Christmas lighting for residential and commercial customers.

We also operate Knight Window Washing, a residential and commercial window cleaning company. Knight’s Lights will be the primary focus of this position during the holiday season, with Knight Window Washing administrative work filling slower periods.

This is a short-term seasonal position. We are looking for someone who is great with people, communicates extremely well, stays organized, and gets things done on time.

ABOUT THE ROLE

Your most important responsibility will be answering inbound calls and providing an excellent first impression of our company.

You will speak directly with U.S. homeowners, collect information about their Christmas lighting needs, answer routine questions, and help guide customers through our process.

After customer calls, you will also help determine whether we can prepare an estimate virtually or whether the property needs an in-person visit from the owner.

Most estimates will be completed virtually. You will be trained to use our Christmas lighting design software to create mockups, take measurements, prepare pricing, and build complete estimates for owner review.

During quieter periods, you will assist with scheduling, customer follow-up, CRM management, and simple administrative work for Knight’s Lights and Knight Window Washing.

SCHEDULE

Paid training will begin before October.

October 1 through December 11:

- Approximately 30–40 hours per week.
- Availability during U.S. Central Time business hours is required.
- This is a seasonal contract position expected to end around December 11, 2026.

PRIMARY RESPONSIBILITIES

CUSTOMER COMMUNICATION

- Answer inbound Knight’s Lights phone calls.
- Provide a friendly, professional first impression.
- Collect customer and property information.
- Qualify new leads.
- Answer routine customer questions.
- Respond to routine customer text and email messages.
- Make scheduled follow-up calls to customers with open estimates.
- Escalate pricing, design, complaint, safety, damage, or unusual situations to the owner.

VIRTUAL ESTIMATING

- Review available property imagery after customer calls.
- Determine whether an estimate can be completed virtually using our documented process.
- Flag properties requiring an onsite estimate for the owner.
- Create customers and estimates in Housecall Pro.
- Learn and use Holiday Home Concepts Christmas lighting design software.
- Create lighting mockups.
- Measure rooflines and other decorating areas.
- Enter colors, footage, options, photos, specialties, and installation notes.
- Prepare polished estimates that are ready for owner review.
- Move completed estimates into our Ready for Review pipeline.

The owner will review and personally send estimates. You are not expected to make complicated pricing or sales decisions.

SCHEDULING AND CUSTOMER COORDINATION

- Monitor approved estimates and deposits.
- Schedule installations once the required deposit has been received.
- Follow our geographic scheduling and availability guidelines.
- Send and manage routine scheduling communication.
- Handle routine appointment changes.
- Receive customer repair or callback requests.
- Schedule routine repairs and track them until completed.
- Escalate urgent or unusual issues when necessary.

KNIGHT WINDOW WASHING SUPPORT

When Knight’s Lights work is caught up, you may assist our window cleaning business with:

- Customer follow-up calls.
- Scheduling.
- CRM updates.
- Accounts-receivable follow-up.
- Payroll preparation and basic data gathering.
- Scheduling prewritten social media posts.
- Organizing photos and files.
- Other documented, repeatable administrative tasks.

SOCIAL MEDIA

This is not a creative marketing position.

Content, captions, photos, and posting instructions will generally be provided to you. Your responsibility will be to correctly upload and schedule the provided content using social scheduling platforms such as Meta Business Suite or similar software.

WHAT WE’RE LOOKING FOR

The ideal candidate is a people-person first.

You should:

- Genuinely enjoy talking with customers.
- Have excellent spoken and written English.
- Sound confident, friendly, and natural when speaking with U.S. customers.
- Have a strong professional phone presence.
- Be organized and detail-oriented.
- Complete tasks promptly without needing constant reminders.
- Be comfortable managing multiple priorities.
- Learn new software quickly.
- Be comfortable working independently after training.
- Know when to follow the process and when to ask for help.

Christmas lighting experience is NOT required.

We will train you on our estimating process, Holiday Home Concepts, Housecall Pro, scheduling procedures, customer policies, and internal systems.

SOFTWARE YOU MAY USE

- Housecall Pro
- Holiday Home Concepts
- Google Workspace
- Google Sheets
- Gmail
- Google Calendar
- Meta Business Suite or similar social scheduling software
- ChatGPT and/or Claude
- Zoom
- Loom

COMPENSATION

Hourly contract position.

Expected pay range: $11–$15/hour depending on experience and communication ability.

Our planned compensation structure is approximately:

- $12/hour during the initial training period.
- $13/hour after successful training and independent performance.
- $14/hour later in the season for candidates who demonstrate strong performance and reliability.
- Approximately 30–40 hours per week during the primary season.

HOW TO APPLY

IMPORTANT: Applications without a voice or video recording may not be reviewed.

In your written application or cover letter, please include:

1. A brief introduction.
2. A summary of your customer service and phone experience.
3. Include the phrase “Blue Christmas” somewhere in your application so we know you read the entire posting.

In a 60–90 second video or voice recording introducing yourself. Please speak naturally rather than reading a prepared script.

1. Tell us about a time you had multiple tasks or customers to keep track of at once.
2. Tell us about your experience learning new software or CRM systems.
3. In your recording, please briefly pretend you are answering this customer: “Hi, I’m interested in getting Christmas lights installed on my house. How does your process work?”

We are primarily evaluating communication style, spoken English, friendliness, confidence, and phone presence.

Qualified applicants may be invited to a video interview, mock customer phone call, and short paid skills assessment.

WHAT SUCCESS LOOKS LIKE

- Customers receive quick, friendly, professional service.
- Inbound calls are answered confidently.
- Customer information is accurate.
- Virtual estimates are prepared quickly and correctly.
- Follow-up happens on schedule.
- Customers who pay their deposits get scheduled promptly.
- Routine questions and requests are handled without unnecessary owner involvement.
- Most importantly, customers should feel like they are speaking with a knowledgeable member of our local company, not an outsourced call center.

SKILL REQUIREMENT

Inbound Sales Customer Service Virtual Assistant

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0010
Controller Execution Time ( Jobseekers / Job )	0.0189
Total Execution Time	0.0208

GET DATA

No GET data exists

MEMORY USAGE

1,522,256 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/Seasonal-Customer-Service-Estimating-Coordinator-Remote-1708683

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0115 seconds) (Hide)

0.0005	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0016	SELECT * FROM `employer_jobs` WHERE `job_id` = 1708683 LIMIT 1
0.0011	SELECT * FROM `employers` WHERE `employer_id` = 964938 LIMIT 1
0.0011	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1708683 AND `misc`.`id` IS NULL
0.0006	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-08-30',ej.date_added) duration_days, DATEDIFF('2026-08-30',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-08-30',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1708683'
0.0004	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1708683
0.0018	`UPDATE employer_jobs SET hit_counts = '*Aug-13-2026=1Aug-15-2026=301Aug-16-2026=47Aug-17-2026=30Aug-18-2026=781Aug-19-2026=199Aug-20-2026=106Aug-21-2026=69Aug-22-2026=30Aug-23-2026=32Aug-24-2026=64Aug-25-2026=24Aug-26-2026=6Aug-27-2026=11Aug-28-2026=5Aug-29-2026=5**Aug-30-2026=2' WHERE job_id= '1708683'`
0.0008	`UPDATE employer_jobs SET monthly_hits = '***Aug-2026=1711' WHERE job_id= '1708683'`
0.0019	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1708683' AND status LIKE 'sent%' ORDER BY id DESC`
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1708683
0.0004	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '964938' AND `date_added` >= '2022-06-08'
0.0008	`select * from teasers`
0.0002	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1788066841
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/Seasonal-Customer-Service-Estimating-Coordinator-Remote-1708683
csrf-token	ddbfe1f1c113268c96abaebdc540fce4

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.52
HTTP_DNT

Seasonal Customer Service & Estimating Coordinator (Remote)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?