Sales/Revenue Operations Manager

Location: Remote (must work Eastern Time Zone hours)
Schedule: Full-time, 40 hours/week 9am–5pm EST
Reports To: Founder & CEO
Collaborates with: Sales Director, CMO, and Sales ---------- ntum

Your Role’s Mission

Empower our sales team to consistently achieve $100k+ revenue months, and assist our marketing team in routing and qualifying leads to fill the team’s calendars by strategizing, building, testing, and continuously improving (and most importantly, creating and maintaining a Sales/RevOps automation playbook) via our GHL SOPs and automated systems.

Your role will directly contribute to improving team efficiency and company profitability, enabling everyone on the revenue team to focus on what they do best. In short, this role should act as a force multiplier to the rest of the sales and marketing team.
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Overview

The Sales/Revenue Operations Manager is essential to driving operational excellence within our sales organization. Your primary focus will be on leveraging GHL dashboards, automation tools, and streamlined systems to ensure smooth daily operations. This role requires a proactive approach to calendar management, pipeline tracking, reporting, and team communication.

By handling key administrative and operational tasks, you’ll play a pivotal role in boosting overall team productivity and revenue generation.

The RevOps manager reports directly to the COO, Head of Sales and CMO while maintaining close collaboration and strategic alignment with the CEO to ensure seamless revenue operations across both departments.

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Core Responsibilities

GoHighLevel Automation & Playbook Documentation!

Strategize with team leads and individual contributors to identify SOPs and automations.

Design and maintain scalable property architecture (contacts, companies, deals).
• Optimize workflow performance and reduce clutter/technical debt in CRM.
• Build and QA new workflows and automations; ensure seamless implementation.
• Update the Sales/RevOps automation playbook religiously.
• North Star: Anyone should be able to follow the playbook and make changes without risk of breaking the system.

GoHighLevel Dashboard & Reporting Management
• Build and maintain accurate dashboards for Sales & Marketing.
• North Star: Dashboards are the source of truth for team KPIs.

Team Reporting
• Close out weekly reports for Sales and Marketing department leveraging baseline.
• Close out monthly baseline reports for Sales and Marketing department.
• Maintain optics on not only department level metrics but also individual metrics for setters and closers (Support sales director).

Sales Efficiency & Admin Support

• Ensure weekly accuracy of tracking and reporting tools.
• Maximize native GHL functionality and reduce tool dependency.
• Implement data hygiene protocols.
• Drive adoption of new tools and evaluate ROI.
• Manage tool integrations and change management processes.
• Maintain updated library of sales resources, playbooks, and assets.


Sales Recruiting & Onboarding

Send offers and manage logistics for onboarding.
• Track hiring and onboarding performance by stage.
• Support rep ramp-up with clear progression tracking.
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Key Skills & Competencies
• Proficiency in GoHighLevel CRM and workflow automation tools.
• "Systems-minded" developer with tools like Zapier, Make, etc.
• Strong calendar and pipeline management skills.
• Excellent communication with reps and cross-functional teams.
• Analytical and metrics-focused (KPIs, dashboards, reporting).
• Adaptability in fast-paced environments.
• Proactive problem-solver and systems thinker.
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Culture Fit
• Radical Transparency
• Extreme Ownership
• Be a Force of Nature
• Fail Forward
• Objective Always
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KPIs

Primary KPIs:
1. Baseline initiative hit/miss percentage
2. Revenue per Lead
3. Lead-to-Opportunity Conversion Rate
4. RevOps Playbook Impact
5. GHL Dashboard Accuracy across sales and marketing

Secondary KPIs:
• Show Rate Percentage
• Sales Velocity Metrics
• Pipeline Efficiency
• Data Quality Scores
• Automation Efficiency
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What You Bring
• You’ve built KPI structures, managed project systems, and supported fast growing sales and marketing teams
• You’re fast-moving, solutions-focused, and don’t need babysitting
• You’ve led fulfillment and ops — ideally in a high-ticket, info, crypto, or SaaS setting
• You thrive in ClickUp, Slack, and GHL automation tools — and can teach others
• You’re not corporate. You get your hands dirty. You’re okay working late if needed
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Traits That Fit Here
• Fast executor with high ownership
• Data-first
• Experienced with GHL and CRM systems
• Knows how to drive revenue and profit through systems
• Enjoys working with Sales Directors & CMOs
• Doesn’t hide behind tea ---------- mbers — leads from the front
• Operates well in ambiguity and figures things out
• Values high say/do, clear expectations, and performance over politics
• Enjoys late night grinds when needed and can compress timelines

Resourcefulness and willingness to learn new skill sets in order to maintain in house initiative responsibility without reliance on outside vendors.