Five Star Retail Brands

Sales & Tech Representative

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: TYPE OF WORK

Full Time

: SALARY

Commission-based but with $1,200/month guaranteed minimum payout | (avg. earnings of $1,465/mo, top performer up to $3,000)

: HOURS PER WEEK

40

: DATE UPDATED

Sep 4, 2025

JOB OVERVIEW

We’re Hiring!!!

Are you a skilled salesperson with a background in gas plumbing and/or electrical work? Do you enjoy helping customers find the right solution while using your technical knowledge? Join our growing team and work with a US online home goods retailer that values expertise, professionalism, and customer satisfaction.

Position:
Sales & Tech Representative – Technical Products (Gas & Electrical Focus)
Location: Remote (Philippines-based)
Schedule: Monday-Friday, 11:00 AM to 7:00 PM EST (40 hours/week)
Salary: Competitive + Performance Bonuses

About the Role:
As a Salesperson, you will assist customers with product selection, provide technical support during the sales process, and close sales with confidence. You’ll work with gas fireplaces, heaters, stoves, and other appliances, so previous hands-on experience or technical knowledge of gas or electrical systems is a MUST.

Job Duties and Responsibilities:
Receive incoming phone calls and live chats from potential customers (prospects) who indicated that they need shopping assistance. This does not include calls and chats from existing customers that need help with their orders (that’s a job for a different department)
Help customers choose the right gas or electric heating appliance for their needs
Makes follow-up calls, writes follow-up emails, and text messages to potential buyers. We try to follow up 5x with each person that contacted us (unless they indicate that they are no longer interested). We don’t do cold calling. Only reaching out to prospects who interacted with our online store and left their contact information.
After each interaction with a prospect/customer, writes notes & comments in our CRM (Asana)
Communicate efficiently and build rapport with potential customers
Assists prospects in their shopping journey and helps make the purchase decision
Ensures that all prospects’ questions and objections are addressed
Leads every interaction to a close sale, which means an order is placed on our online store
Prepares custom quotes, price matches competitors if necessary, and offers custom discounts. This requires calculating margins & ensuring profitability.
Answering questions about the products we offer, including technical questions. Learns the specifications, features and benefits of our bestsellers. Over time, becomes an expert in the industry.
Explain technical specifications and installation requirements in simple terms
If not able to answer product-specific questions, conducts research in the materials provided by the supplier, or reaches out to the supplier to get the information
Confirms stock availability and lead times when offering products to prospects
Documents standard procedures and best practices in a written form, so that other tea ---------- mbers can learn from them

Requirements:
Sales Experience – 2+ years, preferably with B2C or B2B technical products
Gas Plumbing or Electrical Experience – Formal training or work experience (installer, technician, or similar roles preferred)
Excellent English – Both written and spoken
Confident Communicator – Can explain complex concepts to non-technical customers
Tech-Savvy – Comfortable using CRMs, email platforms, order tools, etc.
Reliable and Proactive – Takes initiative and works independently
Home Office Setup – Stable internet, noise-free environment, backup power is a plus

Preferred but Not Required:
Knowledge of venting, HVAC, or hearth appliances
US product or code familiarity
Experience in the construction or home improvement industry

Why Join Us?
Sales commission: 8% of gross profit from all orders closed. Gross profit means the sale amount minus the product and shipping cost. Paid monthly. No upper limit. Monthly commission payouts range between $1,200 (the guaranteed minimum) and as high as $3,000 (for the top performer). The average monthly payout is $1,465 (average from the last 2 years).
$1,200/month minimum guaranteed pay
15 days paid days off per year (also convertible to min. guaranteed commission)
Paid training on all aspects of the role
Opportunities for professional development
Friendly atmosphere
Online Interview process
Fully remote position

How to Apply:
Apply through OnlineJobs.ph with the subject line: "Sales Pro - [Your Name]"

SKILL REQUIREMENT

Inbound Sales Outbound Sales Sales

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Five Star Retail Brands

Sales & Tech Representative

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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