Sales Support Representive

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TYPE OF WORK

Full Time

SALARY

40-60k per month

HOURS PER WEEK

40

DATE UPDATED

Dec 9, 2025

JOB OVERVIEW

Important
Upload your video to a private YouTube or Google Drive link and include the link with your application.
Applications without a video will not be considered.

Who We Are

Expat Guidance is a fast-growing leader in international lead generation, operating in 60+ countries and rapidly expanding into new markets. To support this growth, we are hiring a highly organised and detail-driven Sales Support Rep to keep our sales operations running smoothly and ensure our clients receive an exceptional experience.

Working Hours

This position operates on a 9-hour shift (including a 1-hour break) starting at 6:00 PM Manila time.

Is This Role for You?

Do you enjoy structured tasks, follow-up, and keeping people organised?
Are you strong with communication and maintaining accurate records?
Do you thrive supporting a fast-moving sales team?

If yes, this role could be a great fit.

What You’ll Be Doing

Sales Administration & Coordination
Prepare quotes, proposals, onboarding documents, and follow-up emails.
Manage shared inboxes and assist with client communication.
Verify leads.

CRM & Data Management
Keep Zoho CRM accurate and updated with notes, client settings, account filters, and contract details.
Ensure data quality across accounts and support sales with needed information.
Audit account activity and flag discrepancies proactively.

Client & Account Support

Handle basic client enquiries and provide timely updates.
Support lead return/resolution processes and ensure accounts are updated correctly.
Assist Sales Managers in maintaining client portfolios and client satisfaction.

Accounts Receivable Support (Unpaid Follow-Ups)

Send professional reminders for unpaid or overdue invoices.
Track outstanding payments and update finance notes in CRM.
Coordinate with the finance team on follow-up timelines and account status.
Communicate payment expectations to clients while maintaining positive relationships.

Reporting & Operational Support

Prepare weekly and monthly performance summaries for the sales team.
Generate internal reports on client activity, overdue invoices, and sales pipeline accuracy.
Support ongoing admin tasks that help scale the company’s operations.

What We’re Looking For

2–4 years of experience in sales support, admin, customer service, or a similar role.

Excellent spoken and written English.
Strong organisational skills with exceptional attention to detail.
Experience with Zoho CRM (or similar CRM tools) is an advantage.
Reliable, proactive, and able to follow up consistently.
Comfortable working in a fast-paced, international environment.

What We Offer

International exposure – Work with global markets and clients.
Strong training and onboarding to help you succeed quickly.
Clear development path into Sales Operations, Account Management, or Senior Support roles.

Competitive compensation.

Supportive, dynamic, and diverse international team.
How to Apply – Mandatory Video Interview
Please record a short video (max 5 minutes) answering this question:

Why should we hire you for the Sales Support Rep role?

Upload your video to a private YouTube or Google Drive link and include the link with your application.
Applications without a video will not be considered.

Join a growing global company and start your next career chapter with Expat Guidance.

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