Full Time
$575-$700 per month $3.00/$4.00 hourly
40
Apr 8, 2026
We are a fast-growing residential cleaning company looking for a reliable and motivated Customer Service & Sales Representative to join our team.
This is NOT a basic virtual assistant role. We are looking for someone who can communicate confidently with customers, respond quickly to inquiries, and help convert leads into booked appointments.
Responsibilities:
- Answer incoming calls and respond to customer inquiries
- Reply to text messages,
- Provide accurate quotes based on our pricing system
- Follow up with potential customers who have not booked (warm leads)
- Make outbound calls to past leads and previous customers to generate bookings (warm calling)
- Perform light cold calling to new prospects when needed
- Schedule and confirm appointments
- Deliver a friendly, professional customer experience
- Help with Social Media Presence
Additional Responsibilities:
- Engage in local
- Monitor and respond to Nextdoor posts and comments to generate new leads
- Initiate conversations with potential customers and guide them toward booking
- Follow up with past leads and previous customers to convert them into bookings
- Maintain a professional, friendly, and helpful tone in all online interactions
- Report daily on conversations started, leads generated, and bookings completed
Requirements:
- Strong English communication (written and spoken)
- Previous customer service or sales experience preferred
- Comfortable speaking on the phone and handling objections
- Fast response time and ability to multitask
- Reliable internet connection and quiet work environment
- Ability to follow systems and scripts