Sales Ninja Wanted: Turn Refund Requests Into Retained Revenue

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: TYPE OF WORK

Full Time

: SALARY

$800 to $1200 p/m plus Performance BONUS

: HOURS PER WEEK

40

: DATE UPDATED

Aug 22, 2026

JOB OVERVIEW

We are a fast-growing travel facilitation company processing thousands of applications per month across multiple destinations including the United Kingdom, Thailand and Aruba. We are looking for a sharp, persuasive Customer Support Specialist to join our team and take ownership of refund disputes, chargeback defence and escalated customer communications. This is a role for someone who knows how to read people, handle objections, and turn a customer who wants their money back into one who feels understood and stays with us.

What you will be doing
Handling inbound refund and cancellation requests across email, and looking for the angle that resolves them in the company's favour without leaving the customer feeling unheard
Drafting professional, firm and legally informed responses to customer disputes
Managing chargeback defence submissions with supporting evidence packages
Liaising with payment processors on disputed transactions
Maintaining accurate case notes and escalating where necessary
Working closely with our Senior Paralegal team on complex cases

What we are looking for
Background in appointment setting, sales, or a closing-focused role, you know how to handle objections and guide a conversation to an outcome
A genuine interest in human psychology and what actually moves someone from "no" to "yes"
Excellent written English with strong attention to tone and detail
Comfortable negotiating outcomes rather than just reciting policy
Ability to stay calm, professional and firm under pressure
Familiarity with consumer protection frameworks is a strong advantage
Experience working with payment processors such as Stripe, Wise or similar
Ability to work independently and manage a high volume of cases
Previous experience in travel, legal support, e-commerce, or high-ticket sales is preferred
Love for performance

What we offer
Fully remote position with flexible hours
Competitive compensation based on experience
Fast-paced and dynamic environment with real ownership of your role
Direct collaboration with senior leadership
If you know how to read a room, handle an objection, and turn a tense conversation into a win for both sides, we want to hear from you.

Apply by sending your CV and a short cover letter explaining a time you talked someone into, or out of, something. Put "pink flamingo" in the subject so I know you read this far.

SKILL REQUIREMENT

Inbound Sales Sales Support Sales

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Sales Ninja Wanted: Turn Refund Requests Into Retained Revenue

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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