Sales & Customer Service Specialist (AI-Savvy) - 1026

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TYPE OF WORK

Full Time

SALARY

TBD - Based on skills and experience

HOURS PER WEEK

45

DATE UPDATED

Oct 23, 2026

JOB OVERVIEW

Important: Please read the entire job ad. Applications that don't follow the instructions will be automatically disqualified.

Remote (UK business hours) | Front Row Furniture
Full-time | 40-45 hours per week
Salary: Competitive, based on skills and experience | TBD

About Us:
Front Row Furniture is a trusted UK-based supplier of quality contract furniture for the events and hospitality industries. Our clients range from event planners and venues to restaurants and hotels, and they rely on us for stylish, durable and affordable furniture backed by excellent service and reliable delivery. We're a small, close-knit remote team, and we're actively bringing AI into how we work across sales, customer service and operations.

The Role:
We're looking for an exceptional Sales and Customer Service Specialist who is tech friendly and genuinely enthusiastic about AI. You'll be the first point of contact for many of our customers, handling enquiries by phone, email, website live chat and online marketplaces, turning leads into orders and making sure every customer gets a quick, clear and helpful answer.

You won't use AI just because you're told to. You're the kind of person who already uses tools like ChatGPT, Claude or Gemini to work faster and smarter, and you're excited to help us build better ways of working.

What You'll Do:
*Sales and lead handling: understand what customers need, recommend the right products, send quotes and follow up until the order is secured.
*Customer service: respond quickly and clearly to enquiries by phone, email and live chat, and handle questions, concerns and after-sales support with a solutions-first attitude.
*Order and delivery updates: keep customers informed on stock, dispatch and delivery, and work with our logistics side to resolve any issues.
*Platform management: monitor and update product listings and messages on our website and online marketplaces (e.g. eBay, Gumtree, Amazon).
*Systems and records: keep leads, orders and customer records accurate and up to date in our systems (such as Odoo and Google Sheets).
*AI in your daily work: use AI tools to draft replies, research products, summarise information and speed up routine tasks, always checking the output before anything goes to a customer.
*Process improvement: follow our SOPs, suggest improvements, and share ideas on where AI and automation could save time.
*Feedback loop: pass customer insights back to the team to help improve our products, processes and messaging.

What Success Looks Like:
*Enquiries are answered quickly and professionally, and more of them turn into orders.
*Customers always know where their order is.
*Records are accurate, so the rest of the team can rely on them.
*You regularly find smarter, faster ways to do the job, including with AI.
*You become a trusted, go-to person for both customers and colleagues.

What We're Looking For:
*1-3+ years of experience in sales or customer service, ideally with UK, US or international clients.
*Clear, confident spoken and written English. UK or neutral accent strongly preferred.
*Warm, personable and confident on the phone, with a natural sales mindset.
*Tech friendly: you pick up new systems quickly and are comfortable with Google Sheets, CRMs or order management tools.
*AI enthusiast: you use AI tools (ChatGPT, Claude, Gemini or similar) at work or in daily life and can give real examples.
*Good judgement: you know when AI helps and when a situation needs a human touch, and you always check AI output for accuracy.
*Organised, punctual and detail-oriented.
*Proactive and self-managing in a remote setup.
*Reliable WFH setup (fast, stable internet, quality headset, quiet space, backup power if needed).

(Bonus if you've worked with Amazon, eBay, Gumtree or other marketplaces, Odoo or a similar ERP/CRM, B2B sales, order tracking, or the furniture, events or hospitality industries. Not required!)

Why Join Us?
*Make an impact: your work directly shapes customer experience and sales growth.
*Work with AI: join a business that sees AI as a core part of how we work, with room to learn and experiment.
*Supportive team: SOPs, training and ongoing support provided, with leadership that values ideas and initiative.
*Room to grow: responsibility and variety, with opportunities to expand as the business scales.
*Flexibility: remote work during UK business hours.

How to Apply? (please read and follow all the instructions carefully)

Interested candidates should submit the following:
1. Resume
2. Cover Letter
3. Video Introduction (2-5 minutes)
4. Relevant portfolio (if applicable)

In your video, please include:
*Your name and location
*Why you're interested in the role
*A quick overview of your experience
*A snapshot of your personality and communication style
*How you'd respond to a customer asking, "When will my chairs be delivered?"
*One real example of how you've used an AI tool to do something faster or better

Please speak naturally rather than reading from a script. We want to hear you.

Use "[Your Name] - Sales & CS Specialist - 1026" as the subject of your application.

To ensure we select the most qualified candidates for our Sales & Customer Service Specialist role, please answer the following initial screening questions truthfully and completely:

1. Do you have at least 1-3 years of experience in sales or customer service roles? (yes/no)
2. Are you confident speaking with clients on the phone and converting leads into sales? (yes/no)
3. Have you handled customer enquiries by email, phone and live chat? (yes/no)
4. Can you clearly communicate with UK-based clients and customers? (yes/no)
5. Do you have a neutral or UK-accented speaking voice, or are you comfortable speaking clearly to UK customers? (yes/no)
6. Have you managed or responded to listings on Amazon, eBay, Gumtree or similar platforms? (yes/no)
7. Have you used a CRM, ERP or order management system (e.g. Odoo, Salesforce, HubSpot, Zoho)? (yes/no) If yes, please specify:
8. Are you comfortable using Google Sheets and Google Workspace daily? (yes/no)
9. Do you regularly use AI tools such as ChatGPT, Claude or Gemini? (yes/no) If yes, which ones and what for?
10. Have you used AI at work to improve speed or quality (e.g. drafting replies, summarising, research, reporting)? (yes/no) If yes, give one example in 2-3 sentences.
11. Are you able to follow SOPs and update them when necessary? (yes/no)
12. Do you have a reliable home working setup (stable internet, quality headset, backup power if needed)? (yes/no)
13. Are you available to work full-time during UK business hours? (yes/no)
14. Are you available to start within the next 30 days or as soon as possible? (yes/no) Please provide your earliest available start date.
15. What is your expected monthly salary (in PHP)?
16. Provide the accessible link to your updated resume/CV here (required):
17. Provide the accessible link to your cover letter here (required):
18. Provide the accessible link to your video introduction here (required):
19. Provide the accessible link to your relevant portfolio or sample work(s) here (if applicable):

NOTE: Incomplete applications (missing resume, cover letter, video introduction, or answers to screening questions) will not be reviewed and will be automatically disqualified. We look forward to hearing from candidates who are proactive, personable, able to follow instructions clearly, and passionate about delivering an exceptional sales and customer service experience.

We look forward to reviewing your application, and thank you for your interest in joining our team. Thank you!

SKILL REQUIREMENT
Customer Service Sales AI Tools
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