Sales & Customer Retention Specialist | Inbound & Outbound Sales | US Clients

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: TYPE OF WORK

Full Time

: SALARY

$5/hour

: HOURS PER WEEK

40

: DATE UPDATED

Aug 18, 2026

JOB OVERVIEW

Full-Time | Remote | US Business Hours | Long-Term Opportunity

We are looking for an experienced Sales & Customer Retention Specialist to support a US-based company with inbound sales, outbound sales, customer retention, and general office support.

This is NOT an entry-level position. We are looking for someone with real-world experience speaking with customers, handling sales conversations, following up with leads, and resolving customer concerns.

The ideal candidate is confident, persuasive, customer-focused, organized, and comfortable working independently.

KEY RESPONSIBILITIES

Sales

Handle inbound sales calls and customer inquiries
Make outbound sales and follow-up calls
Respond to leads and identify sales opportunities
Understand customer needs and recommend appropriate solutions
Follow up with potential and existing customers
Handle objections and work toward closing sales
Maintain accurate customer and sales records

Customer Retention

Handle customers requesting cancellation or considering leaving
Identify the reason for customer dissatisfaction
Address concerns and offer appropriate solutions
Attempt to retain customers and reduce cancellations
Follow up with customers when needed
Document customer interactions accurately

Office & Administrative Support

Assist with general office and administrative tasks
Update customer records, spreadsheets, and internal systems
Perform data entry and maintain accurate information
Organize documents and customer information
Assist with reports and follow-up tasks
Complete other administrative duties as assigned

REQUIRED EXPERIENCE — NON-NEGOTIABLE

Previous professional experience in SALES, CUSTOMER RETENTION, CUSTOMER SERVICE, or a similar customer-facing role
Experience handling inbound and/or outbound calls
Strong spoken and written English
Confident and professional phone communication
Ability to handle customer objections and difficult conversations
Strong communication and problem-solving skills
Strong attention to detail and organization
Ability to work independently and manage multiple priorities
Reliable internet connection and professional work-from-home setup
Availability to work US business hours

PREFERRED EXPERIENCE — NOT REQUIRED

Experience in any of the following is a plus:

Inbound Sales
Outbound Sales
Customer Retention
Cancellation Prevention
Call Center
Appointment Setting
Lead Generation
Home Services
Pest Control
SaaS
E-commerce
Telecommunications
Insurance
Real Estate
CRM/Sales Platforms
Previous experience with US customers

IDEAL CANDIDATE

We are looking for someone who is:

Confident and professional on the phone
Persuasive without being aggressive
Comfortable handling objections
Customer-focused
Results-oriented
Calm under pressure
Proactive and resourceful
Organized and detail-oriented
Reliable and accountable
Comfortable working independently

WORK SETUP

Full-Time
Fully Remote
Monday–Friday
US Business Hours
Long-Term Opportunity
Competitive compensation based on experience

HOW TO APPLY

Please include:

Years of sales/customer service experience
Inbound/outbound sales experience
Customer retention experience, if any
Industries you have worked in
CRM or sales platforms you have used
US customer experience, if any
Expected hourly rate in USD

APPLICATION INSTRUCTION

Begin your application with:

SALES & RETENTION – [X] YEARS EXPERIENCE

Example:

SALES & RETENTION – 4 YEARS EXPERIENCE

Applications that demonstrate relevant sales, retention, or customer-facing experience will be prioritized.

We are looking for a reliable, experienced professional who can handle sales conversations, retain customers, and provide dependable administrative support to our team.

SKILL REQUIREMENT

Inbound Sales Outbound Sales Office and Administration

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Sales & Customer Retention Specialist | Inbound & Outbound Sales | US Clients

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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