Sales Coordinator — Garage Solutions (Remote)

Full-time · Remote (Philippines) · US business hours · $650 → $2,000+/mo on a published ladder

Read this entire post before applying. The application instructions are specific. Applications that don't follow them are deleted without being read. That isn't us being difficult — following written instructions carefully is the job.


The short version:
Open Door Garage helps people transform one of the most overlooked spaces in their home: the garage. Car lifts, flooring, cabinets, storage, lighting, full garage builds.

Our customers are spending real money on something they have never bought before. They don't know what fits, what's worth it, how shipping works, or who can install it. They are afraid of making an expensive mistake.

Your job is to move them from uncertainty to confidence.

We are hiring one person. We would rather leave the seat empty another month than fill it with the wrong person.


This job is not:
- Not high-volume, low-ticket sales. You will not be making 80 dials a day chasing $40 orders.
- Not cold calling. Every person you speak with came to us. They already have a project and they are already looking.
- Not scripted. There is no pitch to memorize and no rebuttal sheet. Real questions, real answers, real recommendations.
- Not pressure selling. If a product isn't right for someone's space, vehicle, or budget, we tell them. You will never be pushed to close something that isn't right for the customer.

What it actually is:
Longer-form, consultative guidance.

Someone is planning a project — a four-post lift, an epoxy floor, a full cabinet system, sometimes an entire garage build. They have a specific space, specific vehicles, a budget, and a picture in their head. Your job is to understand all of that before recommending anything.

These conversations often run across days or weeks. You'll talk to the same person more than once. You'll chase down an answer from a supplier, get an installer quote, revise a recommendation when you learn something new about their space. Purchases range from a $100 accessory to a $20,000 garage build, and the bigger ones are rarely d ---------- in a single call.


Why this post is different from the other 200 you're scrolling past:
Most remote sales jobs hand you a vague title, a flat salary, and no idea how to get ahead. "Growth opportunities" that never materialize.

We built a four-stage ladder. We wrote down exactly what each stage owns, exactly what you have to demonstrate to move up, and exactly what each one pays. It's a real internal document, and you'll be trained against it from week one.

Stage 0 — Training · maximum 6 weeks · $650/mo Learn the products, the tools, the process. Shadow real customer conversations. This stage is time-boxed: after six weeks you move to Stage 1 pay, provided you're staying.

Stage 1 — Foundation · $850/mo You own first contact. Answer and return inbound calls, handle live chat, run discovery, keep every opportunity organized, follow up on open quotes using approved templates. You're not yet quoting or recommending independently — you're becoming the reliable front door.

Stage 2 — Coordinator · $1,050/mo + $250 team bonus in any month company net profit exceeds $5,000 You own the repeatable parts of the sale. Discovery, routine product recommendations within approved guidance, standard quotes, installer sourcing, follow-up, straightforward closes, and clean handoffs.

Stage 3 — Advisor · $1,250/mo + 5% of net profit on sales you own or close + $250 team bonus You independently own the majority of qualified opportunities from first contact through handoff. Realistic total at this stage: $1,800–$2,200/mo.

Progression is earned through demonstrated capability, not time served. If you're good, you move quickly. We have zero interest in holding someone at $850 who's ready for $1,050. The commission at Stage 3 is uncapped — the better you sell, the more you make, with no argument required.


What you'll actually do:
- Answer, return, and place calls with prospective customers
- Triage incoming calls and route the ones that aren't sales to the right place
- Monitor and respond to website live chat
- Run discovery — the space, the vehicles, the timeline, the budget, what they're actually trying to accomplish
- Keep every active opportunity current in HubSpot with a clear next step
- Follow up on open quotes on schedule, in a way that reads human rather than automated
- Gather what's needed to source and price installers
- Study our products, brands, and the questions customers ask most


The hardest requirement, stated plainly:
Clear, easy-to-understand spoken English
This is the requirement most applicants will not meet, so we'd rather be upfront than waste your time.

You'll spend your day on the phone with American homeowners and contractors. The standard is simple, and it's about the customer rather than about you: they should never have to concentrate to understand you, and never have to ask you to repeat yourself. When a customer has to work to follow what you're saying, they hear friction — and on a purchase they're already nervous about, friction reads as risk.

We are not asking you to sound American. What matters is that you are easy to listen to: clear, natural, well-paced, and warm.

Written English matters just as much. You'll be writing quotes, follow-ups, and explanations that need to read clearly and sound like a real person.

We hired for this role once before and did not screen this closely enough. We're not repeating that. That's why a voice recording is required with your application, and why it's the first thing we review.


Everything else we need:
- Real sales or customer-facing experience. You've talked to actual customers, handled objections, and lost deals you learned something from.
- Genuinely organized. You track what you owe people and follow through without being reminded. Nothing falls through.
- Comfortable saying "I don't know — let me find out." We would much rather you check than guess. Never trade accuracy for the appearance of expertise.
- Reliable during your coverage window. A customer should never wonder whether their message disappeared.
- Coachable. You'll get direct feedback. We fix systems rather than blame people — but you have to be willing to hear it and adjust.
- Stable internet, a quiet place to take calls, and a headset that doesn't make you sound like you're in a tunnel.

Nice to have — not required
- Experience in garage, home improvement, construction, automotive, or building products
- Experience in Shopify and HubSpot or any real CRM
- eCommerce background
- Experience selling considered, higher-ticket purchases rather than impulse buys

If you have industry experience, say so — it's a real advantage and we'll weigh it. But we'd rather hire an excellent communicator with strong judgment and teach them garages than hire someone who knows garages and can't build trust on a phone call. We don't need you to know everything. We need you to be resourceful, curious, and willing to find the right answer.


Who this is for:
- You've sold something real, to real people, and can tell us what you learned from a deal you lost
- You'd rather help someone buy the right thing than push them toward the expensive thing
- You enjoy the puzzle of understanding a project before solving it
- You want a ladder with numbers on it, not a job with a ceiling nobody will name

Who this is not for:
- Anyone who wants a fixed, unchanging list of tasks
- Anyone who needs to be told what to do next every single day
- Anyone planning to run this alongside two other clients — this is a full-time seat
- Anyone who thinks "sales" means reading a script and pressuring people


What we're building, and what we expect:
Open Door Garage is not trying to be the cheapest place to buy garage products, and we're not a transactional catalog. The whole business rests on one idea:

Every interaction should leave the customer more confident than they were before they found us.

A phone call should increase confidence. A quote should increase confidence. A follow-up should increase confidence. In this role, those three are yours.

That leads to a few things we actually believe and act on:

- We earn confidence before we earn revenue. A sale isn't a win if the customer feels confused, pressured, or set up for disappointment. Sometimes that means slowing down, or walking away from a bad-fit sale.
- We improve the system instead of blaming the person. When something goes wrong we look for the gap — was the expectation unclear? Was the process missing? Accountability matters, but blame rarely improves the future. Better systems do.
- We build capability, not dependency. Every process, template, and piece of training should make the company stronger and make you more capable.
- Growth is contagious here. We want this to be a place where people become more capable, more confident, and more motivated to improve their work and their lives.

When someone finishes working with us, we want them to think: They made this easier. They helped me feel confident. They cared about getting it right.

That's what we'll be measuring you against.


The details
- Schedule: Monday–Friday, 8:00 AM – 5:00 PM US Mountain Time, with a self-directed lunch break. That is currently 10:00 PM – 7:00 AM Philippine time — a night shift. Please be certain that works for your life before applying. (The Philippine equivalent shifts by one hour twice a year with US daylight saving.)
- Type: Full-time, 40 hours/week, fully remote
- Pay: in PHP, Monthly, per the ladder above
- Tools: HubSpot (CRM), Quo (calls and texts), Tawk.to (live chat), Gmail, Shopify
- Onboarding: Structured, with documented training, recorded walkthroughs, and direct coaching from the owner. You will not be dropped in and left to figure it out.
- Reports to: Andrew, the owner, directly. Small team — your work is visible and it matters.


How to apply:

Email your application to: ----------

Follow these instructions exactly. This is the first test.

1. Subject line — exactly this, nothing else:

I build confidence

2. Paragraph one. Maximum 3 lines, black text. Who you are and what you've sold before.

3. Paragraph two. Maximum 3 lines, blue text, size 14. Not why you want the job — why we should want you.

4. Voice recording — REQUIRED. 60–90 seconds. Unscripted. Please don't read from a script — we can hear it, and it defeats the purpose.

Answer this out loud, as if you were actually on the phone:

"A customer calls and asks whether a four-post car lift will fit in their garage. You don't know the answer. What do you say to them?"

There's no single correct answer. We're listening for two things: how you sound, and how you think when you don't know something. Record it however is easiest for you — phone, laptop, any app. Attach the file or include a shareable link.

5. Attach your resume, or a short bullet list of your relevant experience.

Applications missing the voice recording will not be reviewed. Applications with a different subject line will not be reviewed.


What happens next
1. We listen to your recording. This is where most applications end.
2. A written customer scenario — a real situation, answered in your own words.
3. An unscripted video call. No presentation, just a conversation.
4. Final interview with Andrew, plus references or proof of past performance.
5. Offer — with a start date and your Stage 0 training plan in writing.

Please be patient with us. We hire slowly and deliberately, and we receive a very large number of applications. Reviewing them properly takes time, and we may not be able to respond to everyone. We would rather take a few extra weeks than put the wrong person in this seat — which is also how we'll treat you once you're here.



Thank you for reading all the way through. If this sounds like the right fit, we'd genuinely like to hear from you.

— Andrew, Open Door Garage