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TYPE OF WORK
Full Time
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SALARY
N/A
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HOURS PER WEEK
TBD
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DATE UPDATED
Aug 20, 2026
Sales Closer & Customer Support
Position Type: Remote | Full-Time (40 hours/week)
Schedule: 8:00 AM–5:00 PM Central Time (U.S.)
Industry: Residential Cleaning
Location: Philippines (supporting U.S. homeowners)
About the Role
We are seeking a confident, proactive Strategic Partner with a strong sales background to become a key part of a growing residential cleaning business.
This is not primarily an administrative or customer service role. The main focus is sales, follow-up, and closing business. The ideal candidate is comfortable taking ownership of the sales conversation—from the first inquiry through the final decision—and knows how to confidently ask for the sale.
Because the company is a mid-sized business without multiple layers of departments, this person should also be comfortable assisting with customer service and basic administrative tasks as needed.
We are looking for a long-term, career-minded professional who wants to grow with the business.
Key Responsibilities
Sales & Closing (Primary Focus)
Respond quickly to inbound leads via phone, text, and
Proactively follow up with prospects until they make a decision.
Guide potential customers through the full sales process.
Understand customer needs and recommend the appropriate cleaning service.
Build rapport and address questions or concerns professionally.
Confidently ask for the sale and work toward closing opportunities.
Track outstanding quotes and consistently follow up rather than waiting for customers to respond.
Maintain a healthy pipeline of active prospects and opportunities.
Customer Service
Provide a polished and professional experience for U.S. homeowners.
Respond to customer questions before and after booking.
Communicate respectfully and clearly across phone, text, and
Build strong, relationship-based interactions with customers.
Administrative Support
Update customer and lead records accurately.
Assist with basic scheduling and administrative tasks as needed.
Keep notes and follow-up activities organized.
Support the team wherever needed in a fast-paced environment.
What We're Looking For
The ideal candidate has:
Proven sales experience with a demonstrated ability to close deals, not just answer inquiries.
Experience with relationship-based selling, preferably in home services or residential businesses.
Confidence initiating phone conversations and leading calls.
A proactive approach to follow-up.
The mindset that following up is part of helping the customer—not "bothering" them.
Excellent written and verbal English communication.
Strong rapport-building and customer service skills.
The ability to comfortably ask for the sale and move prospects toward a decision.
Communication Style
This role involves speaking directly with homeowners in the U.S., including customers in the Deep South. The successful candidate should:
Speak clear, neutral English with a professional phone presence.
Sound natural and conversational—not scripted or robotic.
Communicate with polished, respectful language.
Be comfortable using courteous expressions such as "Yes, ma'am" and "Yes, sir" when appropriate.
Make customers feel like they are speaking with someone in the office.
Work Setup
Candidates must have:
Reliable high-speed internet.
Backup internet connection.
Backup power source.
A quiet, professional home office.
Quality headset suitable for frequent phone calls.
Availability to work 40 dedicated hours per week, Monday through Friday, during 8:00 AM–5:00 PM Central Time.
Personality & Cultural Fit
We are looking for a closer, not just a helper.
The right person is:
Highly confident on the phone.
Comfortable taking the lead in conversations.
Persistent without being pushy.
Friendly, polished, and service-oriented.
Self-motivated and accountable.
Comfortable wearing multiple hats.
Interested in building a long-term career with the company rather than a short-term freelance engagement.
Success in This Role
A successful candidate will:
Respond to leads quickly.
Consistently follow up with prospects.
Convert inquiries into booked cleaning services.
Build trust with homeowners.
Keep opportunities moving through the sales process.
Provide excellent customer service while supporting the business's daily operations.
Become a trusted, long-term sales and operations partner to the owner.
The primary goal of this role is to increase booked business by proactively managing leads, confidently leading sales conversations, and consistently closing opportunities while providing an outstanding customer experience.
