Sales & Client Success Specialist.

# SALES & CLIENT SUCCESS REPRESENTATIVE

### Remote | Full-Time | Monday–Friday

**Not Just Dust Cleaning Services** is looking for a proactive, organized, and high-performing **Sales & Client Success Representative** to join our growing team.

This is a **fast-paced, customer-facing role** for someone who genuinely enjoys sales, communication, problem-solving, and building strong client relationships.

You’ll be responsible for responding to leads, following up consistently, closing new business, and helping turn one-time customers into **long-term recurring clients**.

We are looking for someone who wants **long-term growth, stability, and the opportunity to take on more responsibility as the company grows** — not someone looking for a temporary position.

## ABOUT THE ROLE

This position combines **sales, customer service, follow-up, organization, and problem-solving**.

You’ll communicate with U.S.-based leads and clients throughout the day, guide prospects through the sales process, coordinate with our operations team, and help ensure customers have an excellent experience from their first interaction through ongoing service.

The ideal candidate is someone who is **responsive, confident, organized, resourceful, and comfortable taking ownership**. You should be able to work independently, stay focused in a fast-paced environment, and consistently follow through without needing to be reminded.

## KEY RESPONSIBILITIES

* Answer incoming calls, texts, and emails from leads and clients
* Respond quickly and professionally to new inquiries
* Follow up with leads and schedule estimates
* Send quotes and actively assist in closing sales
* Build relationships with prospects and guide them through the decision-making process
* Convert one-time customers into recurring service clients
* Manage leads and maintain accurate information in the CRM
* Coordinate with the scheduling and operations teams
* Assist with customer questions, concerns, and problem-solving
* Identify opportunities to improve lead conversion and sales performance
* Follow established processes while also identifying ways to make them better
* Assist with administrative and organizational tasks as needed

## PERFORMANCE EXPECTATIONS

Success in this role is measurable. We expect you to:

* Respond to leads and clients quickly
* Follow up consistently and professionally
* Take ownership of leads from initial inquiry through the sales process
* Focus on converting leads into paying and recurring clients
* Meet established sales and performance goals
* Maintain accurate CRM records and follow company processes
* Multitask effectively without sacrificing quality
* Stay calm, organized, and solution-focused under pressure
* Take initiative rather than waiting to be told what to do

## WHAT WE'RE LOOKING FOR

### Required

* **Fluent English (spoken and written)** — you must be confident communicating with U.S.-based clients in real time
* Excellent communication and customer service skills
* Strong sales and follow-up abilities
* Highly organized with strong attention to detail
* Ability to make decisions quickly and use good judgment
* Ability to manage multiple conversations, leads, and tasks simultaneously
* Strong problem-solving skills
* **Ownership mindset** — when you encounter a problem, you take responsibility for seeing it through to resolution
* Self-starter with a proactive, positive attitude
* Reliable and consistent work history
* Intermediate computer and Excel skills
* Ability to work independently in a remote environment

### Strong Plus

* Spanish-speaking ability
* Previous experience in sales, customer service, scheduling, or operations
* Experience working with a CRM
* Experience with **Maid Central, GoHighLevel, or similar platforms**
* Experience in the cleaning, home services, or other service-based industries

## TECHNICAL REQUIREMENTS

To succeed in this remote position, you must have:

* Reliable high-speed internet
* A reliable laptop or desktop computer
* Working camera and headset
* Quiet, professional, distraction-free workspace

## COMPENSATION & BENEFITS

* Compensation based on experience
* Performance-based growth opportunities
* Paid onboarding and training
* **Monday–Friday | 9:00 AM–5:30 PM Central Time (U.S.)**
* U.S. holidays observed
* Paid time off
* Opportunity for advancement and increased responsibility
* Long-term opportunity with a growing company

## WHY JOIN NOT JUST DUST?

At Not Just Dust, you won't simply be answering calls or managing leads. **Your work will directly contribute to the growth of the company and the experience our customers receive.**

You'll have the opportunity to:

* Work with a fast-moving and growing team
* Make a direct impact on sales and customer retention
* Develop your sales, communication, and leadership skills
* Work closely with company leadership and the operations team
* Take on greater responsibility as you grow with the company
* Build a long-term career with a company focused on professionalism, strong systems, and excellence

## APPLICATION PROCESS

If you believe you’re a strong fit for this position, we’d love to hear from you.

**Please submit:**

1. **Your resume**
2. **A short video (up to 1 minute) introducing yourself in English**

In your video, briefly tell us who you are, your relevant experience, and **why you believe you would be a great fit for this role.**

Please submit your video using a **Google Drive or unlisted YouTube link**.

**We are looking for someone who wants to grow with us. If you're driven, reliable, great with people, and motivated by results, we encourage you to apply.**

SALARY:Entry-Level $800/month + performance-based growth opportunities