STR Property Management Representative - Operations - $5-6/hr

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: TYPE OF WORK

Full Time

: SALARY

$5-6/hr

: HOURS PER WEEK

40

: DATE UPDATED

Apr 3, 2026

JOB OVERVIEW

About the Company
Luxury Lodging is a fast-growing short-term rental property management company overseeing 300+ homes across the United States. Our team is performance-driven. We manage day-to-day operations, including pricing, guest support, maintenance, onboarding, and owner success. We’re hiring someone sharp and reliable to help with essential operational tasks.

This is not a short-term or temporary role! We are looking for someone who wants to commit long-term and grow with the company. This position requires consistency, accountability, and the ability to handle challenges calmly and professionally. If you are actively job hunting, frequently changing roles, or looking for a stepping-stone position, this role will not be the right fit. Please apply only if you are seeking a stable, long-term opportunity and are prepared to take ownership of the role through both smooth and challenging situations!

About the Role
Position: STR Property Management Representative
Location: Remote
Pay: $5-6/hr start
Type: Full-time (Eastern Time)

This is a well-rounded support role for someone who thrives on structure, takes ownership, and solves problems quickly. You will either be handling guest and client communication, coordinate cleanings and maintenance issues, follow up on tasks, assist with turnovers and documentation, and support the general flow of operations. The right person is proactive and clear-minded even when things get chaotic.

What You’ll Be Doing
• Serve as the main point of contact for guest concerns, complaints, and escalations
• Resolve guest issues efficiently while balancing guest satisfaction, company policy, and cost control
• De-escalate challenging situations with professionalism, empathy, and sound judgment
• Coordinate with internal teams (Operations, Housekeeping, Maintenance, Leadership) to ensure timely resolution
• Own guest issues from start to finish, including follow-ups and documentation
• Determine appropriate service recovery actions (refunds, credits, goodwill gestures) when applicable
• Document trends and recurring issues, and proactively flag opportunities for operational improvement
• File and manage guest damage claims, including documentation, follow-up, and coordination with internal teams or platforms
• Complete administrative tasks
• Keep SOPs, reports, and team checklists organized and up to date

What We’re Looking For
• Strong English speaking and writing skills
• Smart, resourceful, and highly reliable
• Strong sense of ownership and accountability
• Fast learner with good judgment and time management
• Excellent problem-solving and decision-making skills
• Organized, detail-oriented, and comfortable managing multiple open cases
• Confident working across multiple tools
• Detail-oriented and able to work independently with minimal reminders
• Background in Airbnb, hospitality, or remote team coordination is a plus
• Must be looking for long-term growth, not short gigs

How to Apply (All Steps Required)
Note: No AI-generated responses! You will be auto-declined.
1. Send a 1-2 minute voice message introducing yourself:
• Share an example of how you solved a guest or client issue
• Use Vocaroo or Google Drive (make sure it’s set to public)
2. Answer this in writing:
• How would you handle it if a guest checked in and said the place wasn’t cleaned?
• What strategy would you use to stay organized when handling multiple active properties?
3. Attach your resume
• Via a Google Drive link or similar (make sure it's set to public)

We are actively interviewing. If you’re ready to join a team that cares about output and results, apply now.

SKILL REQUIREMENT

Customer Service Communication Analytical

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STR Property Management Representative - Operations - $5-6/hr

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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