STR Operations Manager

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: TYPE OF WORK

Full Time

: SALARY

up for discussion

: HOURS PER WEEK

50

: DATE UPDATED

Sep 11, 2026

JOB OVERVIEW

BIDNSTAY PTY LTD — Sydney Eastern Suburbs, Australia
Short-Term Rental & Executive Stays

ABOUT US
Bidnstay Pty Ltd is a short-term rental and executive stays company based in Sydney's Eastern Suburbs, Australia, operating for over 10 years. We manage a portfolio of approximately 40 fully furnished properties across Airbnb, ---------- , Agoda, HVMB/Marriott Homes & Villas, Google Vacation Rentals, VRBO, and our own direct booking website. Our team includes four Virtual Assistants, two on-the-ground staff in Sydney, and contracted cleaning teams, coordinated through HomHero, RMS, and PriceLabs.

THE ROLE
We're looking for an experienced Operations Manager to lead our remote VA team and take day-to-day ownership of guest, owner, and platform-facing operations. This is a leadership role — you'll manage people, resolve conflicts, and be the point of accountability between our Sydney directors and the wider operations team.

KEY RESPONSIBILITIES
- Oversee and manage the day-to-day performance of 4 Virtual Assistants, and coordinate with on-the-ground staff and cleaning teams
- Manage the full reservation lifecycle across HomHero and RMS — bookings, guest communication, check-in/check-out coordination, calendar and channel accuracy
- Maintain and adjust pricing strategy using PriceLabs, in line with owner and business targets
- Act as the primary escalation point for guest issues, complaints, and conflict resolution — including negative reviews, damage claims, and disputes
- Liaise directly with platforms (Airbnb, ---------- , Agoda, HVMB/Marriott, Google, VRBO) on claims, resolution centre cases, account issues, and policy queries
- Coordinate cleaning and turnover schedules with contracted cleaning teams, ensuring standards and timing are met
- Maintain accurate records and reporting across Google Drive, Excel, and Google Sheets, including owner statements and portfolio performance tracking
- Run daily team communication and task allocation via WhatsApp
- Identify recurring issues or inefficiencies and proactively propose fixes
- Support onboarding of new properties and new team members as the portfolio grows

WHAT YOU'LL NEED
- Proven experience managing a team remotely, ideally in short-term rental, property management, or hospitality operations
- Hands-on proficiency with HomHero, RMS, and PriceLabs, or demonstrated ability to learn complex booking/PMS systems quickly
- Strong working knowledge of Airbnb, ---------- , Agoda, VRBO and similar OTA platforms — including how to lodge and manage claims
- Excellent written and spoken English, with a calm, professional approach to conflict resolution
- Confident using Google Drive, Microsoft Excel, Google Sheets, and WhatsApp for daily operations
- Strong initiative — comfortable making decisions without step-by-step direction
- Able to work hours that overlap meaningfully with Sydney business hours (AEST/AEDT)

NICE TO HAVE
- Prior experience specifically in Australian short-term rental or property management
- Experience building SOPs or training a growing VA team

HOW TO APPLY
Send your CV along with a short cover message outlining your experience managing a remote team and working with short-term rental or booking platform systems. Please include any experience handling platform claims or guest disputes directly.

SKILL REQUIREMENT

Property Management Customer Service Team Leadership

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STR Operations Manager

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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