STR OPERATIONS MANAGER

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: TYPE OF WORK

Full Time

: SALARY

5

: HOURS PER WEEK

37

: DATE UPDATED

Oct 9, 2026

JOB OVERVIEW

Hiring: STR Operations & Sales Manager

Full-Time Position | Delaware, USA | Remote

Are you a motivated, confident and results-driven individual who thrives under pressure and knows how to lead a team?

We are a growing cleaning company operating in Delaware, USA, and we are looking for a strong STR Operations & Sales Manager to help drive the business forward.

This is a hands-on leadership role for someone who can manage a team of virtual assistants (VAs), build relationships with clients and cleaners, generate new business, and keep daily operations running smoothly.

Key Responsibilities

Sales & Business Development

* Manage and lead a team of sales VAs responsible for cold calling and generating new business.
* Identify and secure new clients and business opportunities.
* Develop strategies to increase revenue and expand the company into new states.
* Drive growth and help the business achieve its targets.

Team & Operations Management

* Lead, motivate and manage the sales VA team, ensuring performance and accountability.
* Handle client queries, complaints and operational issues professionally.
* Manage cleaner issues, including last-minute cancellations, no-shows and emergency cover.
* Coordinate cleaning schedules and property walkthroughs to ensure a reliable service.

Cleaner Recruitment & Compliance

* Recruit and build a reliable network of cleaners across multiple states.
* Collect, verify and maintain cleaners’ W-9 forms and insurance documentation.
* Ensure all required documents are organised and stored securely in a central database.
* Maintain accurate records of cleaners, clients and operational information.

Finance & Administration

* Manage company invoices and cleaner invoices.
* Track payments and follow up on outstanding invoices.
* Maintain accurate financial and operational records.

The Ideal Candidate

We are looking for someone who is:

* A natural leader who can motivate and manage a team.
* Confident with cold calling, sales and business development.
* Highly organised, proactive and excellent at problem-solving.
* Comfortable handling difficult conversations with clients and cleaners.
* Able to remain calm and make decisions under pressure.
* Focused on results, accountability and continuous improvement.
* Experienced in cleaning operations, short-term rentals, property management or a similar industry.
* Comfortable working independently and taking ownership of the business’s day-to-day operations.

This role is not for the faint-hearted. Cleaning operations can be unpredictable, and when a cleaner fails to show up, you will be expected to take ownership, find solutions quickly and ensure the client receives the service they expect.

We need someone who doesn’t wait to be told what to do, but actively looks for ways to improve operations, win new business and grow the company.

Working Hours

* Monday to Friday: 10:00 PM – 6:30 AM Eastern Standard Time (EST/US Eastern Time)
* One-hour unpaid lunch break.
* Weekend availability required: you will need to work either a Saturday or Sunday when required for cleans, property walkthroughs or operational support.
* Full-time position.

Please note that the working hours are overnight for candidates based outside the USA. The schedule will follow the relevant US Eastern Time clock, including daylight saving time changes.

What We Offer

* A full-time opportunity within a growing US cleaning business.
* A leadership position with real responsibility and the opportunity to make an impact.
* The opportunity to help shape the company’s growth and future direction.
* A rewarding role for someone who is ambitious, hardworking and committed to success.

How to Apply

If you are driven, organised and ready to take ownership of a fast-paced operation, we would love to hear from you.

Please send your CV along with a brief introduction outlining your relevant experience in sales, team management, cleaning operations or business development.

We are looking for someone who wants to grow with the company and help take the business to the next level.

SKILL REQUIREMENT

Outbound Sales Management Airbnb

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STR OPERATIONS MANAGER

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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