SOP & Process Documentation Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

Part Time

SALARY

$3-$4

HOURS PER WEEK

20

DATE UPDATED

Aug 1, 2026

JOB OVERVIEW

Job Title: SOP & Process Documentation Specialist
Employment Type: Part-Time (15–20 hours/week)

Location: Remote (US-Based or Global)

Department: Operations & Systems Infrastructure

About the Role
We are seeking a sharp, highly methodical Part-Time SOP & Process Documentation Specialist to take full ownership of our internal knowledge architecture and operational playbooks.

Our company operates on an active Waybook workspace. We have clear operational departments—including Dispatch & Route Optimization, Motor Pool & Fleet Inspections, Driver Onboarding & Compliance, and Administrative Workflows—and we need a systemization professional to bridge raw field execution with structured, scalable documentation.

You will not just be writing text; you will be mapping processes, interviewing department leads, establishing testing/quiz completion gates, and building a single source of operational truth.

Key Responsibilities
Waybook Workspace Management: Architect, organize, and maintain our active Waybook platform—structuring Subjects, Categories, Modules, and Documents into a logical, easily navigable hierarchy.

Process Mapping & Workflow Capture: Interview key department heads (Lead Dispatcher, Mechanic, Fleet Coordinators, Compliance Leads) to extract daily operational workflows and convert them into clear, step-by-step SOPs.

Content Creation & Visual Clarity: Write precise, clear, and unambiguous standard operating procedures. Incorporate visual aids, decision trees, workflow diagrams, and screenshots to ensure maximum readability for field personnel and office staff.

Accountability & Training Paths: Build trackable onboarding paths, knowledge-check quizzes, and completion gates inside Waybook to ensure staff and drivers are tested and held accountable to operational standards.

Process Auditing & Continuous Improvement: Regularly review and update documentation as tools, software (Fleetio, CRM systems, dispatch software), and state regulatory requirements evolve. Eliminate duplicate, outdated, or conflicting guidelines.

Terminology & Asset Consistency: Enforce standardized terminology and documentation conventions across all company assets, policies, and operational manuals.

Qualifications & Requirements
Proven Experience in SOP/Process Documentation: 3+ years writing, organizing, and auditing operational manuals, standard operating procedures, and training frameworks.

Platform Proficiency: Direct hands-on experience using Waybook (or comparable systems like Trainual, SweetProcess, Notion, or Process Street).

Information Architecture Skills: Ability to organize complex, multi-departmental information so that end-users (from drivers to managers) can find answers in seconds.

Interview & Extraction Skills: Exceptional interpersonal skills to extract raw, unorganized knowledge from busy subject-matter experts and translate it into structured procedures.

High Detail Orientation & Compliance Mindset: Meticulous approach to grammar, formatting, step ordering, and logical consistency.

Experience in Transportation, Logistics, or Fleet Operations is a strong plus, though not required.

Position Details & Schedule
Job Type: Part-Time

Hours: Approximately 15–20 hours per week (Flexible schedule with clear weekly deliverables).

Location: 100% Remote.

How to Apply (Application Instructions)
To be considered for this role, please submit the following:

Video Introduction (Required): A short (1–2 minute) video introducing yourself (Loom, YouTube link, Google Drive link, or direct file). Briefly tell us about your background in process documentation, your experience with tools like Waybook, and why you thrive in creating structured systems. (Applications without a video introduction will not be reviewed.)

Work Samples: 2–3 samples or portfolio links showing SOPs, process maps, or training documentation you have created in the past.

Resume & Availability: Your current resume and confirmation of your weekly hourly availability and desired rate.

SKILL REQUIREMENT
Sop Writing Process Mapping Instructional Design
VIEW OTHER JOB POSTS FROM:
SHARE THIS POST
facebook linkedin
  BENCHMARKS  
Loading Time: Base Classes  0.0008
Controller Execution Time ( Jobseekers / Job )  0.0129
Total Execution Time  0.0143
  GET DATA  
No GET data exists
  MEMORY USAGE  
1,509,088 bytes
  POST DATA  
No POST data exists
  URI STRING  
jobseekers/job/SOP-Process-Documentation-Specialist-1700852
  CLASS/METHOD  
jobseekers/job
  DATABASE:  onlinejobs (Jobseekers:$db)   QUERIES: 13 (0.0077 seconds)  (Hide)
0.0003   SELECT *
                                FROM exrates
                                WHERE rate_name = 'USD-PHP' 
0.0003   SELECT *
FROM `employer_jobs`
WHERE `job_id` = 1700852
 LIMIT 1 
0.0003   SELECT *
FROM `employers`
WHERE `employer_id` = 902736
 LIMIT 1 
0.0008   SELECT COUNT(*) AS `numrows`
FROM `t_thread` `t`
LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id`
WHERE `t`.`job_id` = 1700852
AND `misc`.`id` IS NULL 
0.0004   SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-08-07',ej.date_added) duration_days, DATEDIFF('2026-08-07',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND
                                   ((e.user_level >= '500' AND ej.date_added <= e.rebill_date)
                                   OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-08-07',ej.date_added) <= 14 ))
                                   AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1700852' 
0.0002   SELECT *
FROM `employer_jobs_skills` `ejs`
LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id`
WHERE `job_id` = 1700852 
0.0007   UPDATE employer_jobs SET hit_counts = '***Aug-01-2026=683***Aug-02-2026=214***Aug-05-2026=2***Aug-07-2026=1' WHERE job_id= '1700852'  
0.0006   UPDATE employer_jobs SET monthly_hits = '***Aug-2026=900' WHERE job_id= '1700852'  
0.0012   SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1700852' AND status LIKE 'sent%' ORDER BY id DESC  
0.0003   SELECT *
FROM `employer_jobs_skills` `ejs`
LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id`
WHERE `job_id` = 1700852 
0.0021   SELECT COUNT(*) AS `numrows`
FROM `employer_jobs`
WHERE `employer_id` = '902736'
AND `date_added` >= '2022-06-08' 
0.0002   select * from teasers 
0.0002   SELECT * FROM skill_categories WHERE skill_cat_id='' 
  HTTP HEADERS  (Show)
  SESSION DATA  (Show)
  CONFIG VARIABLES  (Show)