SOP & Operations Systems Specialist

Job Title: SOP & Operations Systems Specialist

Location: Remote
Job Type: Full-time
Salary: Competitive, based on experience
About Wandering Lion
Wandering Lion is a strategy-led growth studio helping founder-led businesses build premium brands, install scalable growth systems, and generate measurable commercial outcomes — without chaos. We believe strong growth requires strong systems. That includes clear documentation, operational discipline, and processes that can be followed, improved, and scaled over time.
This role will support operational clarity across multiple businesses and business functions, helping turn knowledge, workflows, and recurring tasks into documented systems that improve consistency, accountability, and performance.
About the Role
We are looking for a highly capable SOP & Operations Systems Specialist to review, improve, and help structure the way processes are documented and managed across the business.
This is not just a writing role. We want someone who can look at how a business actually operates, identify how SOPs connect across teams and functions, assess where information is stored and how it is accessed, and help create a clearer operating structure that is easier to use, train, maintain, and improve.
You will play a key role in reviewing current systems, documenting operational workflows, improving the structure of our SOP library, and helping create stronger links between process creation, training, usage, testing, and team capability.
The right person will be methodical, highly organised, commercially aware, and able to turn messy or inconsistent workflows into practical documentation that supports better execution.
Key Responsibilities
SOP development
Work with business owners, department leads, and key stakeholders to identify where SOPs are required and create clear, usable documentation for recurring processes.
Process review and analysis
Review current workflows, operational structures, and documentation systems to identify gaps, duplication, inefficiencies, and opportunities for improvement.
SOP system architecture
Assess how SOPs are stored, accessed, linked, and maintained across the business, and help design a more logical and scalable structure.
Operations manual development
Support the development of a connected operations manual that improves visibility across departments and clarifies how different business functions work together.
Implementation and rollout
Help introduce and embed new SOPs, ensuring documentation is practical, easy to follow, and usable by the teams responsible for execution.
Training and knowledge transfer
Develop supporting materials, checklists, guides, and documentation that help tea ---------- mbers learn, apply, and retain process knowledge.
Testing and process validation
Help review whether SOPs are being followed, understood, and applied correctly, and support the testing of team capability across documented workflows.
Continuous improvement
Regularly review and refine SOPs as processes evolve, and identify opportunities to improve consistency, reduce friction, and increase operational efficiency.
Compliance and quality support
Ensure documentation is accurate, clear, and aligned with quality expectations, while supporting stronger process discipline across the business.
What We’re Looking For
Proven experience developing, implementing, and improving SOPs, process documentation, or operations manuals
Strong ability to review business workflows and translate them into clear, structured documentation
Experience organising documentation systems so processes are easy to find, follow, maintain, and improve
Strong analytical and problem-solving skills
Excellent written English and the ability to simplify complex processes clearly
High attention to detail, structure, and consistency
Confidence working across multiple departments, stakeholders, or business functions
Strong organisational and project management skills
Familiarity with process mapping, workflow diagrams, or systems documentation tools
Ability to work independently and manage multiple documentation priorities
Preferred
Experience supporting service businesses, eCommerce businesses, operational teams, or founder-led businesses
Familiarity with tools such as Asana, Notion, ClickUp, Google Docs, Loom, L ---------- , Miro, or similar workflow and documentation platforms
Experience with knowledge management, internal training systems, or process governance
Understanding of how SOPs support scale, reduce founder dependency, and improve delivery quality
Bachelor’s degree in Business, Operations Management, or a related field preferred
What Success Looks Like in This Role
Core business processes are clearly documented and easier to follow
SOPs are stored in a more logical, connected, and accessible structure
Teams have stronger clarity around process, accountability, and handover points
Operational knowledge is captured rather than held informally by individuals
Documentation supports better onboarding, training, consistency, and execution
The business becomes more scalable, more organised, and less dependent on verbal knowledge transfer
Why This Role Matters
Wandering Lion is building a business around structured growth, clearer reporting, and SOP-driven delivery. This role directly supports that vision by helping turn operational complexity into clarity and documentation into practical business infrastructure.
How to Apply
Please send:
your CV / resume
a short introduction about yourself
examples of SOPs, operations manuals, workflow maps, or process documents you have created
details of any documentation or process tools you use
a short explanation of how you approach reviewing and improving messy or inconsistent systems
If shortlisted, we may also ask you to complete a short practical task related to SOP review or process documentation.
Before We Proceed
Before we potentially proceed to the interview stage, we’d like to gather a few details to make sure the role is a good fit and that you’ll be set up for success working remotely with our team.
1) PC / Laptop specifications + internet speed
Please share your device specs, including CPU, RAM, and storage, along with a recent internet speed test result. We need reliable performance and strong internet to support day-to-day work.
2) Current employment or side work (transparency request)
Are you currently employed or doing any side jobs or freelance work? We’re open to offshore tea ---------- mbers having multiple jobs — what matters most to us is transparency, so we understand your typical schedule and can support you properly.
3) Hubstaff tracker
Are you comfortable using Hubstaff time tracking? Our whole team operates remotely, including our field and admin staff in Australia. Hubstaff helps us understand time allocation across projects, improve internal reporting, and provide clearer updates to clients.
4) Working hours / availability
Can you commit to the required hours? Our standard workdays are Monday to Friday, generally within 9:00am–5:00pm (Philippines time). We offer reasonable flexibility — family and life come first — but we do need consistency and clear communication.
5) Expected salary (PHP)
If this differs from what was listed in the advert, please confirm your expected salary in PHP.
6) CV / Resume
Please attach your CV if you haven’t already.
7) Relevant training / courses
Please include any relevant training certificates or courses you’ve completed.
8) English level
Please confirm your English level (C2) and your confidence in both written and spoken English.
Team Context
For context, we currently have a team of 10 people in the Philippines, all working from home, and we’re continuing to grow. We value honesty, transparency, and teamwork. We’re looking for people who are humble, reliable, and easy to work with — because every role matters, and the most important thing is a happy team doing work they enjoy, surrounded by like-minded people.
Thanks, and we look forward to your reply.