SOCIAL MEDIA & CUSTOMER SUPPORT VA (PART-TIME)

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: TYPE OF WORK

Part Time

: SALARY

500

: HOURS PER WEEK

39

: DATE UPDATED

Jan 2, 2026

JOB OVERVIEW

We’re a fast-growing seafood franchise & lifestyle brand looking for a hungry, detail-oriented Virtual Assistant to manage daily customer communication and help us scale online presence.

This role is part-time, long-term, and perfect for someone who understands social media + customer service.

? HOURS

• Part-time
• Flexible schedule
• Daily availability required (response speed matters)

?

???? CORE RESPONSIBILITIES

1?? Inbox & DM Management (PRIORITY)

• Respond to Facebook Business inbox messages
• Respond to Instagram DMs
• Answer FAQs (menu, hours, locations, pricing, availability)
• Route serious leads or issues to management

2?? Comment Engagement

• Reply to comments on Facebook & Instagram posts
• Like, pin, and engage with positive comments
• Handle complaints professionally (using scripts)

3?? Lead Capture & Follow-Up

• Identify hot leads in DMs & comments
• Send links, menus, locations, booking info
• Follow up with interested customers who go quiet

4?? Growth Support (BONUS)

• Spot common questions ? suggest content ideas
• Flag viral comments or trending posts
• Help keep response time under 5–10 minutes

?

? IDEAL CANDIDATE

• Strong written English
• Comfortable using Facebook Business Manager & Instagram
• Customer-first mindset
• Fast responder (this is NOT a slow role)
• Organized, calm under pressure
• Experience with food brands, retail, or service businesses = PLUS

?

? SCHEDULE (LOCKED)

Wednesday – Saturday
10:00 AM – 6:00 PM (CST)
10:00am-12pm

Availability during these hours is required.

???? PAY

• Part-time monthly pay
• Long-term opportunity with growth & bonuses
• Raises based on performance & response quality

SKILL REQUIREMENT

Social Media Management Food Service Customer Service

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SOCIAL MEDIA & CUSTOMER SUPPORT VA (PART-TIME)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?