SERVICE DISPATCHER - CSR

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TYPE OF WORK

Full Time

SALARY

$5

HOURS PER WEEK

40

DATE UPDATED

Sep 3, 2026

JOB OVERVIEW

Each day looks different, and when you join our team as a Service Dispatcher – Customer Service Representative, you start your day by scheduling and coordinating mobile service appointments, making sure each customer's needs align seamlessly with technician availability and logistics. Throughout the day, you're the key point of contact between customers and technicians, delivering clear communication and verifying service requests, equipment information, warranties, and necessary parts. You optimize technician routes for maximum efficiency and keep daily schedules running smoothly, quickly addressing any changes. In addition, you follow up with customers, gather valuable feedback, and work closely with the service advisors, parts department, and service manager to ensure a streamlined workflow. You maintain accurate service records and communications, ensuring every detail is documented in the service software to provide top-tier service from start to finish.

What You Need To Be Our Service Dispatcher - Customer Service Representative:
- Previous experience in a service department, dispatching, or customer service role is highly desirable
- Strong organizational and multitasking skills
- Excellent verbal and written communication skills
- Computer literacy and typing skills
- Ability to work independently and as part of a team in a fast-paced environment

Preferred Qualifications:
- Knowledge of the industrial or automotive industry
- Bilingual (English/Spanish)

At AAA Forklift, we're your trusted partner for everything equipment-whether it's repair, maintenance, buying, selling, or trading, we've got you covered with outstanding service. What sets us apart is our vibrant company culture! We create a supportive, upbeat environment where every team member is excited to come to work and inspired to do their best.

From day one, you'll feel right at home as part of our close-knit family, with real focus on your growth and happiness. We value open communication, so your ideas are always welcomed and heard.

Ready to take the next step in your customer service career?

Answer the questions below and Write SERVICE FIRST in the subject line.

1. Tell us briefly about your previous experience in customer service, dispatching, scheduling, or coordinating field employees.

2. Have you previously worked for a U.S.-based company? If yes, describe the company, your position, and your primary responsibilities.

3. Have you ever dispatched or scheduled field technicians, drivers, contractors, delivery personnel, or other mobile employees? If yes, explain how you managed their schedules.

4. This position requires answering incoming calls from customers who need forklift or equipment repairs. How comfortable are you speaking with American customers on the phone throughout the day? Rate yourself from 1–10 and explain your rating.

5. Please provide a 60–90 second voice recording introducing yourself and answering this question: "Why do you believe you would be good at handling customers and coordinating service technicians?"

SKILL REQUIREMENT
Customer Support Management Scheduling Dispatching
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