SEO / Customer Service

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: TYPE OF WORK

Full Time

: SALARY

$1,000 - $1,500

: HOURS PER WEEK

TBD

: DATE UPDATED

Mar 17, 2026

JOB OVERVIEW

Fluker’s Cricket Farm is an insect agriculture company offering insect ingredients to the insect-consumption pet marketplace. Our mission is to contribute to a more circular food system by producing sustainable insect ingredients for pet food and pet nutrition. As Fluker’s Cricket Farm enters an exciting new stage of growth and business expansion, we are looking for an SEO and Customer Service Coordinator to join our Office Division.

SEO Duties:

* Manage and support SEO initiatives to improve organic search visibility and website performance.
* Use SEMRush and other digital tools to conduct keyword research, track rankings, monitor competitors, and identify growth opportunities.
* Assist in optimizing website content, product pages, metadata, category pages, and blogs for search engines.
* Create and maintain SEO reports covering keyword rankings, traffic trends, content opportunities, and site performance.
* Work with internal teams to identify opportunities for new content based on customer search behavior and business priorities.
* Monitor website health and flag SEO issues related to broken links, duplicate content, missing metadata, and other on-site concerns.
* Help develop content briefs and recommendations for blogs, landing pages, and product descriptions.
* Track and report on campaign performance, organic traffic, and conversion trends.
* Support ongoing improvements to site structure, internal linking, and overall search performance.

Customer Service Duties:

* Respond promptly and professionally to customer inquiries regarding products, orders, invoices, and account questions.
* Use Zendesk to manage customer service tickets, document customer interactions, track resolutions, and maintain timely follow-up.
* Build and maintain strong relationships with customers to ensure a positive experience with Fluker’s.
* Assist in resolving customer complaints by investigating issues and providing timely, practical solutions.
* Maintain accurate records of customer interactions, including resolutions and follow-up actions.
* Provide customers with clear information regarding order status, product availability, payment timelines, and outstanding balances when needed.
* Work closely with internal teams to ensure customer issues are communicated clearly and resolved efficiently.
* Help monitor customer feedback, service trends, and recurring issues to identify opportunities for improvement.

Additional Duties:

* Support the marketing, e-commerce, and accounting teams with ad hoc projects and administrative tasks as assigned.
* Assist in maintaining compliance with company policies and procedures.
* Create and maintain data-based reports on website performance, customer service trends, and related business activities.
* Contribute to improving the overall customer experience across digital and service channels.

Requirements

* 1+ years of experience in SEO, digital marketing, e-commerce, customer service, or a related role
* Experience using SEMrush
* Experience using Zendesk or similar customer service ticketing platforms preferred
* Strong written and verbal communication skills
* Strong organizational skills and attention to detail
* Ability to multitask, work independently, and take ownership of projects
* Familiarity with customer service best practices and handling customer inquiries
* Experience with website content optimization, keyword research, and reporting preferred
* Knowledge of Google Analytics, Google Search Console, Shopify, BigCommerce, or similar platforms is a plus
* Knowledge of or interest in the exotic pet industry is a plus
* Willingness to work during office hours in the Central Time Zone

SKILL REQUIREMENT

Zendesk SEO Customer Service

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SEO / Customer Service

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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