SENIOR Customer Support Specialist (Fashion Dropshipping)

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: TYPE OF WORK

Full Time

: SALARY

$4-7

: HOURS PER WEEK

40

: DATE UPDATED

Apr 6, 2026

JOB OVERVIEW

Senior Customer Support Specialist (Fashion Dropshipping)

We are looking for a Senior Customer Support Specialist with strong hands-on experience in Freshdesk / Gorgias / Zendesk and high-volume fashion dropshipping environments to support our growing Shopify stores.

This is a senior role! We are specifically looking for someone who already has deep experience working inside structured Email environments and handling high ticket volumes for fashion e-commerce stores.

Our stores operate in a Google-driven fashion dropshipping model, which requires fast, organized, and highly structured customer support operations.

Responsibilities

• Handle and manage high-volume customer support tickets
• Work within email system to maintain structured ticket handling and workflows
• Maintain clear and consistent customer communication
• Help improve support workflows and documentation
• Identify recurring issues and escalate operational insights to the team

Mandatory Requirements

Applicants must meet all of the following requirements:

• Strong hands-on experience with Email support systems like Freshdesk / Gorgias / Zendesk
• Experience working with fashion dropshipping e-commerce stores
• Experience supporting Google-driven fashion dropshipping stores
• Experience handling high ticket volumes in e-commerce environments

These requirements are mandatory for this role.

Important

When applying, you must provide proof of previous work or experience, such as:

• Examples of systems, workflows, or setups you have worked with
• A short explanation of your experience supporting fashion dropshipping stores
• Examples of high-volume support environments you have worked in

Applications without clear proof of relevant experience will not be considered. Insert SENIOR in your application if you are a true senior.

SKILL REQUIREMENT

Freshdesk Shopify Customer Support Management

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SENIOR Customer Support Specialist (Fashion Dropshipping)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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