S-kin Studio - All-Rounder Marketing & Customer Service VA

Job Title: All-Rounder Marketing & Customer Service VA
Job Type: Full-time | Remote
Hours: 8AM–5PM AEDT (Melbourne, Australia time zone)
Contract: Minimum 18 months | 3-month probation
Salary: Competitive (based on experience), we'd rather find the right person than the cheapest one

About Us
S-kin Studio is a Melbourne-based jewellery ecommerce brand with a cult following and a very specific kind of magic. We make culturally-inspired, limited-edition pieces, such as Lunar New Year capsule drops, anime-inspired collections, Tamagotchi lockets, and collectible charm systems that make people say "omg where did you get that." We're women-led, founder-driven, and very online.
We're a small but mighty team of gen-z girlies (led by a millennial CEO who keeps everyone grounded) and we work fast, care deeply, and genuinely love what we make. If you've ever saved a jewellery post at midnight or sent a "this is SO you" link to a friend, you might be our person.
We're growing, we're scaling into the US market, and we need someone who wants to grow with us.

About the Role
We're looking for a bubbly, sharp, and genuinely passionate All-Rounder VA to sit across two critical areas of the business: paid ads & marketing execution, and customer service.
This isn't a role for someone who wants to show up, tick boxes, and clock off. You'll be moving fast, handling real volume, working with a real brand, and expected to actually think. The upside? You'll be working on one of the most exciting jewellery brands in Australia, with a team that actually has fun doing it.
Think of it as the perfect mix of Dwight Schrute's systems brain and Elle Woods' warmth and energy - or as we like to say, a genuine unicorn.
You will report directly to and work closely with our founder, marketing team, and operations team.

What You'll Be Doing
Meta Ads & Marketing (your biggest focus - up to 20 hrs/week, more during campaigns):
- Upload and set up 10–40 Meta ad creatives per week in Ads Manager (yes, it gets busy during sales but that's the fun part)
- Write punchy, on-brand ad copy for each creative using our AI-assisted copywriting system
- Structure campaigns and ad sets according to our internal $100 ---------- ta Ad Framework
- Keep our creative asset library clean, named correctly, and easy to navigate
- Run daily QA checks on all live ads & catch errors before they cost us
- Pull weekly performance reports for our marketing lead

Customer Service (the heart of the brand - 12–15 hrs/week, more during sales):
- Own all customer conversations via Richpanel across email, Instagram DMs, and Facebook
- Handle order issues with warmth and speed - missing parcels, wrong items, returns, exchanges, refunds
- Process returns via Redo and create shipping labels via DHL and Australia Post
- Manage workshop and piercing appointment enquiries
- Be the kind of CS rep that turns a frustrated customer into a loyal one

Influencer & Email Support:
- Keep our influencer gifting pipeline running end-to-end - briefs, follow-ups, tracking, reporting
- Build and schedule email campaigns in Klaviyo from briefs provided by the marketing team

Operations & Admin (light but important):
- Flag low stock before it becomes a problem
- Keep SOPs, trackers, and Shopify up to date
- Be the person who notices things and says something before being asked


About You
- You have at least 2 years of experience in an ecommerce or digital marketing VA role - ideally with a DTC or fashion/lifestyle brand
- You're fluent in Meta Ads Manager and can set up a campaign confidently
- Your written English is excellent - you write like a human, (not a robot), and you know how to match a brand's tone and humanize AI copy
- You're a natural in customer-facing situations - empathetic, quick, and never stiff or robotic
- You are obsessively organised - trackers make you happy, things slipping through the cracks make you anxious (in a good way)
- You thrive independently but communicate proactively - you don't disappear, you don't wait to be chased
- You can handle high-volume periods without losing quality - sale weeks don't scare you, they excite you
- You actually love jewellery, fashion, or lifestyle brands - this isn't just a job to you, it's a world you want to be in
Shopify, Meta, Klaviyo experience is a big green flag
- Experience with Australian brands or clients is a bonus


What We Offer
- Competitive salary based on your experience and how you perform in our screening process
- Fully remote role with structured hours (8AM–5PM AEDT) so you always know when you're on and off
- 10 days sick leave + public holiday leave + 2 weeks paid personal leave
- A brand you'll actually be proud to tell people you work for
- Work directly with a founder-led team that's building something real
- Clear onboarding, SOPs, and a team that wants you to succeed
- Free jewellery budget (1-2 pieces every quarter)
- Real room to grow as we scale in Australia and the US - this is a long-term role for the right person

About the Team
We're a group of passionate, creative, slightly chaotic-in-the-best-way girlies who take the work seriously but not ourselves. Our CEO Chi is a Vietnamese-Australian creative entrepreneur who built this brand from the ground up. Our team is small, close-knit, and genuinely fun to work with.
We're not looking for someone who just needs a job. We're looking for someone who sees this posting and thinks "that's me."
If you're the kind of person who notices when something's off-brand before being told, sends a "have you seen this??" link to the team chat, and feels genuine excitement when a campaign performs - we want to hear from you. ????

How to Apply
PLEASE Read this carefully - we actually mean it. Incomplete applications will not be reviewed.
Step 1: Complete this personality assessment before you apply (it takes ~10 minutes):
----------
Step 2: Send everything below to ---------- with the subject line: VA Application – [Your Name]

Your CV / resume
A cover letter (max 1 page) - tell us why this role, one example of a time you handled serious workload pressure, and what you already know about S-kin Studio. We read every single one, so if you don't send one, we'll assume you're bulk applying and we'll wish you well elsewhere ????
A short video introduction (2–3 minutes) - tell us who you are, your experience with Meta Ads and customer service, and why you'd be brilliant for this role.
Your Testgorilla results - screenshot of your full results page + 2–3 sentences on whether you think it's accurate
Your portfolio or any work samples you're proud of - ad copy, CS responses, campaign results, anything that shows us what you can do

Applications close: 31 March 2026
We review every application personally and shortlisted candidates will be invited to complete a short skills screening task before being invited to interview.