Rockstar CSR + Dispatcher (Home Services / Electrician) - U.S. Accent

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: TYPE OF WORK

Any

: SALARY

$1000/mo +

: HOURS PER WEEK

40

: DATE UPDATED

Dec 24, 2025

JOB OVERVIEW

** STOP — READ THIS FIRST : **

To be considered, you must complete our quick application here:
---------- /apply/9a8377fe-e ---------- b-bb0e-c4bb4495d07b

**Who We Are**

Volt Vikings is a fast-growing residential electrical services company based in Tucson, Arizona (USA). We take customer experience seriously — fast response times, clear communication, and professional service.

We’re hiring one exceptional remote CSR + Dispatcher who sounds near-indistinguishable from a US-based agent, has an excellent customer service voice, and can respond to new leads within 60 seconds to book appointments for our electricians.

What You’ll Do (Core Responsibilities) :

Speed-to-Lead & Booking (Primary)
- Call new leads within 60 seconds of receiving the lead
- Qualify the request quickly (what’s happening, urgency, location, access, etc.)
- Schedule an appointment for an electrician to come on-site
- Confirm contact details and ensure the customer knows what to expect

Customer Service & Communication
- Handle inbound calls, texts, and follow-ups professionally
- Calm anxious customers, ask smart questions, and build trust fast
- Speak confidently about common electrical work (without “over-explaining”)

Dispatching & Coordination
- Schedule and dispatch jobs efficiently (minimize gaps, route smart, keep the day tight)
- Confirm appointments, send reminders, reduce cancellations/no-shows
- Document everything clearly in the system

Systems / Admin
- Update job notes, tags, customer info, and outcomes in our CRM
- Track lead source, booking status, and next steps
- ServiceTitan experience is a MAJOR advantage (or similar CRM/dispatch software)

What “Great” Looks Like in This Role
- You sound American / neutral (not just “good English” — truly near-native)
- You can control a call: friendly, confident, efficient
- You can “talk up” the electrician and the visit in a way that builds value and trust
- You move fast without sounding rushed
- You treat scheduling like a game of Tetris — organized, accurate, proactive

Required Skills / Qualifications
- Near-native English fluency + American/neutral accent (must be highly natural)
- Strong phone presence: clear, warm, professional, confident
- Experience in US home services (electrician / HVAC / plumbing / garage doors / roofing / etc.) is strongly preferred
- Proven ability to book appointments and handle objections
- Excellent written English (for notes, texts, follow-ups)
- Highly organized, reliable, and calm under pressure
- Tech skills: CRM notes, scheduling, basic spreadsheets, task tracking

Big Bonus Points
- ServiceTitan experience
- Experience with residential electrical customer service or dispatch
- Understanding of common electrical job types (troubleshooting, panel work, EV chargers, lighting, outlets/switches, etc.)

Work Schedule
- 40 hours/week
- 11AM - 8PM MST Wednesday - Sunday
- Working hours aligned to Tucson, Arizona time (US)

Compensation
- $1,000+ / month PHP (full-time, 40 hrs/week)

Your Home Setup (Required)
- Quiet workspace (no background noise)
- High-quality headset + clear microphone
- Stable internet connection + backup plan
- Able to take calls consistently with excellent audio quality

How to Apply (Required)

- You must apply here: ---------- /apply/9a8377fe-e ---------- b-bb0e-c4bb4495d07b

Applications without the steps below will be rejected.

Inside the application, be prepared to submit:
- Your resume
- A 60–90 second voice recording (intro + why you’re a fit) via Google Drive link or Loom video link
- Your relevant experience (US home services / dispatch / appointment setting / ServiceTitan)
- Your internet speed screenshot + headset type
- A brief work assessment

SKILL REQUIREMENT

Inbound Sales Outbound Sales Scheduling

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**Rockstar CSR + Dispatcher (Home Services / Electrician) - U.S. Accent **

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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Rockstar CSR + Dispatcher (Home Services / Electrician) - U.S. Accent