Right-Hand Operations & Customer Service Specialist Ecommerce Brand (Full-Time, Long-Term)

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: TYPE OF WORK

Full Time

: SALARY

1200

: HOURS PER WEEK

40

: DATE UPDATED

Oct 8, 2026

JOB OVERVIEW

We're a fast-growing DTC supplement brand and we're looking for one super dynamic, extremely organized person to become the founder's right hand.

This is not a "do a few tasks and log off" job. You'll take ownership of the daily operations of the business and grow with it. We're a small team scaling quickly, and the person we hire now will have real opportunities to step up into a bigger role as we grow. This is not a line we put in every job post: the previous person in this seat was promoted to Operations Manager.

**What you'll own**

- Customer service: emails, inbox management, refunds, disputes
- Facebook pages: comments moderation, messages, replies under ads
- Shopify: editing customers and orders, tracking shipments, fixing issues before customers notice
- Supplier coordination and shipping checks, making sure everything runs smoothly
- Daily/weekly business reports in Google Sheets
- Anything else that keeps the business moving

**Must-have skills**

- Real Shopify experience: customers, orders, fulfillment, refunds
- Customer service experience, ideally for a brand with subscriptions
- Google Sheets: comfortable with numbers, formulas, and building simple reports
- Comfortable using AI tools (ChatGPT, Claude, etc.) in your daily work
- Excellent written English

**Big bonus points**

- You've used Claude Code, or built something with it
- You've used AI tools to generate images (Midjourney, DALL·E, Ideogram, etc.)
- Experience with Canva or similar for simple creatives
- Experience with ClickUp or similar task managers

**Who you are**

- Extremely organized. This is the #1 requirement. You track everything, nothing falls through the cracks.
- Calm under pressure. When things go wrong, you fix them, you don't panic.
- Available. If something needs to be done, you show up, even if that means extra hours on a busy day.
- Hungry to learn and grow. You want to build a career, not just collect a paycheck.
- Proactive. You see problems before they're assigned to you.

**Details**

- Full-time: 40 hours/week, long-term
- Pay: based on experience, with raises tied to results and growth into a bigger role

---

**How to apply**

Start your application with the word "ORGANIZED" so we know you read this. Then send:

1. A short Loom video made specifically for this application. Start it with "Hello Ernesto" so we know it's for us, and tell us who you are and why you want this role. Applications with a personal Loom get taken much more seriously: when someone invests the time to record a video for us, it shows exactly the kind of effort we're looking for.

A few rules for the video:
- No generic videos recorded months ago for other jobs. We can tell.
- No reading an AI-generated script on camera. We want to hear you, not ChatGPT.
- It doesn't need to be polished. It needs to be real.

2. Your Shopify and customer service experience
3 Anything you've done with AI, especially Claude Code or image generation
4. Confirmation that you're available full-time with no other clients
5. Any information you think will be relevant for this role

Applications that skip these steps won't be considered.

---

**One last thing: we invest in the people who work with us**

Anyone who joins this company gets access to the best training materials in the world. If there's something you want to learn that will make you better at this job (a course, a tool, a certification, a book), we pay for it. We'd rather spend money training you than watch you stay stuck at the same level. You bring the hunger to learn, we'll provide the resources.

SKILL REQUIREMENT

Shopify Customer Service AI Tools

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Right-Hand Operations & Customer Service Specialist Ecommerce Brand (Full-Time, Long-Term)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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