Review & Reputation Manager – $100M/year E-Commerce Brand

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: TYPE OF WORK

Full Time

: SALARY

$800-$1,200/month + bonus

: HOURS PER WEEK

40

: DATE UPDATED

Sep 28, 2026

JOB OVERVIEW

Tens of thousands of US customers order from us every month, and our public reputation directly drives growth. You own it full-time, with two responsibilities: resolve negative reviews one by one, and proactively build our positive review base.

You'll do: Message every negative Trustpilot reviewer personally, resolve their case with our support team, and turn the review around. Handle BBB complaints professionally and close cases directly with the customers. Proactively grow positive reviews: outreach to happy customers on our review platforms, better post-purchase flows, possibly a dedicated review page. Track all ratings weekly and report trends and root causes to the founders (which issue drives which complaints).

You:

Excellent written English, warm and de-escalating
Structured: every open case tracked and followed up until resolved
Comfortable with helpdesk software, Shopify, and review platforms
Support or reputation experience is a plus; writing skill and attitude matter most

Offer: Full-time remote, long-term. $800 to $1,200/month plus bonus tied to rating improvements. Some US-hours overlap preferred.

To apply: Start with the word FIVESTARS. Write a short sample reply (5 to 8 sentences) to this review: "Ordered 3 weeks ago, still nothing arrived, support ignores me. Scam company!" Add your salary expectation.

SKILL REQUIREMENT

Content Creation E-Commerce Customer Support

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Job Post	Reporter	Rank	Reason	Date

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Review & Reputation Manager – $100M/year E-Commerce Brand

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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