Retention Data Analyst (E-Commerce Subscription)

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TYPE OF WORK

Full Time

SALARY

$6 (negotiable depending on experience)

HOURS PER WEEK

TBD

DATE UPDATED

Mar 24, 2026

JOB OVERVIEW

Role Overview
We are seeking a Retention Data Analyst specializing in subscription-based eCommerce. This role focuses on analyzing customer behavior, identifying churn patterns, and generating actionable insights to improve retention and lifetime value.

Key Responsibilities
• Monitor and analyze customer churn and retention metrics
• Evaluate cancellation trends and subscription behavior
• Work with Skio (subscription platform) to extract and interpret data
• Combine quantitative and qualitative data to identify root causes of churn
• Provide insights to improve customer lifetime value (LTV)
• Build reports and dashboards for retention performance
• Collaborate with marketing and creative teams for data-driven decisions

Requirements
• Experience in eCommerce or subscription analytics
• Strong understanding of churn, retention, and LTV metrics
• Experience with Skio or similar subscription platforms
• Strong skills in Excel, Google Sheets, or BI tools
• Ability to analyze both quantitative and qualitative data
• Analytical and detail-oriented mindset

How to apply:
1. Send the link to your updated resume
2. Why you're the best fit for the role?
3. Short video introduction discussing your relevant work experiences.

SKILL REQUIREMENT
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