Resident Relations Specialist

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: TYPE OF WORK

Full Time

: SALARY

800/month

: HOURS PER WEEK

40

: DATE UPDATED

Apr 28, 2026

JOB OVERVIEW

Resident Relations Specialist (Remote – Philippines Based)

Location: Remote (Philippines)
Compensation: Starting at $800/month
Schedule: Aligned with U.S. business hours (Arizona/MST preferred)

About the Role

We are seeking a proactive and detail-oriented Resident Relations Specialist to support our property management operations. This role is critical in ensuring a high level of communication, responsiveness, and support for our residents across multiple communities.

The ideal candidate is an excellent communicator, highly organized, and comfortable handling sensitive resident situations with professionalism and empathy while maintaining firm adherence to policies. This position will include weekend coverage with schedule (example: Thursday to Monday or Friday to Tuesday, etc)

Key Responsibilities

Resident Communication & Support
Respond to resident phone calls, text messages, and emails promptly and professionally
Maintain a response time goal of under 2 hours during business hours
Provide clear, accurate information regarding leases, balances, and policies
Deliver a high level of customer service while enforcing community standards

Delinquency & Collections Support
Assist with monitoring delinquent accounts and unpaid balances
Coordinate and help implement payment plans for residents
Provide residents with helpful resources when they are experiencing financial hardship

Lease Enforcement & Compliance
Issue 10-day notices for lease violations in accordance with company policy
Track and follow up on outstanding lease violations
Maintain accurate records of all notices and communications

Evictions & Legal Coordination
Support the filing process for late payments and evictions
Coordinate with internal teams and vendors to ensure timely and accurate processing
Ensure all documentation is complete and compliant with local regulations

Administrative Support
Document all resident interactions in property management systems
Maintain organized digital records of communications, notices, and payment plans
Assist with other operational or administrative tasks as needed

Qualifications
2+ years of experience in customer service, property management, or collections preferred
Strong written and verbal English communication skills
Ability to manage a high volume of communications across multiple channels
Highly organized with strong attention to detail
Comfortable handling sensitive or difficult conversations professionally
Experience with property management software (e.g., AppFolio) is a plus

Key Skills
Communication & responsiveness
Conflict resolution
Time management & multitasking
Empathy with accountability
Problem-solving mindset
Attention to Detail is a must

Success in This Role Looks Like
Consistently meeting or exceeding response time goals
Maintaining accurate and thorough documentation
Effectively supporting residents while reducing delinquency
Ensuring timely processing of notices and compliance actions

Why Join Us
Fully remote role with a growing U.S.-based property management company
Opportunity to be part of a fast-moving, collaborative team
Clear expectations, structured processes, and room for growth

SKILL REQUIREMENT

Property Management Customer Service

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Resident Relations Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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