Research Consultant – Social Media Tier 2/3 / Technical Specialist II & Escalations

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: TYPE OF WORK

Any

: SALARY

800$

: HOURS PER WEEK

TBD

: DATE UPDATED

Sep 28, 2026

JOB OVERVIEW

Hey everyone,

We are conducting an independent research study at Dusny Research focused on how support tickets and escalation queues are handled inside major social media operations in the Philippines.

We're looking to speak with current or former BPO professionals who have hands-on experience as:
- Technical Specialist II
- Tier 2 / L2 Support
- Subject Matter Expert (SME)
- Escalation Specialist or Team Lead

Especially if you worked on Meta / Facebook / Instagram (often called "Project Like" or "Major Social Media Account") at companies like Teleperformance, TDCX, TaskUs, Concentrix, Cognizant, etc.

How it works:
- 100% text/chat only: No voice calls, no video, no cameras. Everything is done via chat at your own pace.
- Strict privacy & anonymity: We do not need your real name or personal information.
- High-level workflow only: We are only studying how tickets move between tiers, escalation triggers, and generic queue systems. We will NEVER ask for internal confidential files, passwords, or customer data. We fully respect your NDA.
- Compensation: $15 to $25 per hour (or fixed per session), paid out quickly

To apply, please just send a quick reply with answers to these 4 simple questions:
1. Which BPO firm did you work at, and are you currently there or a former employee?
2. What was your exact role/tier (Tier 1, Tier 2 / Tech Specialist II, SME, Escalations, TL)?
3. Was your account specifically Meta / Instagram / Facebook, or something else?
4. Did you handle general support, ads/billing, or Account Integrity / Disabled Account Appeals / Concerns & Reports?

If your background matches what we're studying, we'll reach out to set up the chat right away. Thanks!

SKILL REQUIREMENT

Technical Support Customer Service Case Management

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Research Consultant – Social Media Tier 2/3 / Technical Specialist II & Escalations

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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