-
-
TYPE OF WORK
Full Time
-
-
SALARY
$750/month
-
-
HOURS PER WEEK
40
-
-
DATE UPDATED
Mar 17, 2026
About Autopilot
Autopilot (
Role Overview
As a Repricing Operations Assistant, you’ll support daily repricing execution by working a ticket queue, communicating directly with airlines (primarily via chat, and sometimes by phone), and ensuring repricing requests are handled accurately and efficiently. This role is ideal for someone who thrives in structured, ticket-based workflows and can maintain precision under pressure.
You’ll receive full training on our systems and internal playbooks. The work is operational, repeatable, and detail-heavy—success comes from speed and accuracy.
Work Schedule (U.S. Hours)
This role is designed to cover our second operational window.
Primary coverage: approximately 9:00/10:00 AM – 5:00/6:00 PM U.S. Eastern Time
This typically falls overnight in the Philippines (exact local hours vary slightly with U.S. daylight saving time)
What You’ll Do
Ticket Queue Ownership (Notion-based workflow)
Monitor and work assigned repricing tickets based on internal prioritization guidelines
Keep tickets moving: progress updates, next steps, and outcomes documented clearly and consistently
Escalate edge cases and discrepancies to the Repricing Operations Manager quickly
Airline Communication & Repricing Execution
Contact airlines through their support channels (online chat and, when needed, phone) on the customer’s behalf
Request and confirm repricing outcomes without changing the itinerary (and preserving seats where applicable/possible)
Maintain professional, concise communication while ensuring all required details are captured correctly
Accuracy, Documentation & Quality Control
Verify all repricing details (fare, ticket status, booking/ticket references, and required confirmation elements)
Record results in our tools (Notion + internal portal + Google Sheets as needed)
Ensure work aligns with company policy and airline constraints; flag anything that looks off
Collaboration
Coordinate with Repricing Ops and Customer Support to ensure customers receive accurate outcomes
Participate in ongoing training and process improvement as our systems evolve
Must-Have Qualifications
Philippines-based and able to work reliably during U.S. Eastern Time business hours (overnight PH time)
For operational continuity, applicants based in Visayas or Mindanao are especially encouraged to apply
Extraordinary attention to detail (you naturally double-check references, names, numbers, and fare outcomes)
Comfort working in a ticket-driven environment with clear process adherence and frequent updates
Strong written English and the ability to communicate clearly and professionally with airline representatives
Comfortable with voice communication when required (clear spoken English, strong listening skills, a professional phone presence, and a quiet workspace to take calls from)
Able to handle multiple tickets at once, stay organized, and work quickly without sacrificing accuracy
Reliable internet connection and a quiet workspace suitable for occasional calls
Tools You’ll Use
Slack (team communication)
Notion (ticket queue + internal documentation)
Google Sheets (tracking and operational workflows)
Company intranet and internal tooling (training provided)
Strong Pluses (Not Required)
Prior experience in airline ticketing, airline customer support, or fare-related operations
Experience supporting or working with U.S.-based airlines
Familiarity with GDS systems such as Sabre and/or Amadeus
Experience in a high-volume operations environment with SLAs, queues, and strict documentation standards
Training
We provide comprehensive onboarding, including systems training, airline communication guidelines, documentation standards, and quality checks.
What We Offer
A fast-growing, travel-focused team with clear ownership and growth opportunities
Structured training and defined processes
Competitive compensation
Fully remote collaboration with a supportive operations culture
PLEASE READ:
IN ORDER TO COMPLETE THIS APPLICATION PLEASE RESPOND TO THE FOLLOWING PROMPTS (APPLICATIONS WITHOUT THIS WILL BE REMOVED):
-Do you have any experience working with any Airline, if so what airline, and what did you do?
-Do you have any experience working with any GDS system, if so, where
-Where in the Philippines do you work from?
-Do you feel comfortable with phone support?
