Remote Sales & Customer Support Coordinator

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: TYPE OF WORK

Full Time

: SALARY

$10

: HOURS PER WEEK

40

: DATE UPDATED

Sep 14, 2026

JOB OVERVIEW

Descom Consultant is a Perth-based building inspection business seeking an experienced Sales & Customer Support Coordinator to join our existing team remotely.

You will handle customer enquiries, follow up on leads, prepare quotations and coordinate inspection bookings using our company phone system and Zoho CRM. Your main objective will be to convert enquiries into confirmed bookings while providing professional customer service and keeping our booking operations organised.

We are looking for someone who combines confident telephone sales skills with strong administration and attention to detail. You should be comfortable handling objections, following up consistently and helping customers take the next step—not simply answering calls and taking messages.

We provide the leads. You will not be required to generate your own leads.
Key responsibilities
• Manage enquiries and convert leads: Answer incoming calls, contact new enquiries, follow up outstanding quotations and respond through email, SMS and website enquiry channels. Understand customer requirements, explain suitable inspection services and help customers proceed with bookings.
• Prepare accurate quotations: Collect property and inspection details, use our approved pricing and explain service inclusions and limitations. Seek approval for discounts, unusual requests and matters outside your authority.
• Coordinate bookings and inspector schedules: Create, confirm, allocate and reschedule inspection appointments. Organise daily schedules and coordinate property access with customers, agents, owners, tenants and other relevant contacts.
• Support customers throughout the process: Send confirmations and reminders, follow up outstanding information and payments, and assist with booking and report-delivery enquiries. Work with the team to handle concerns and complaints, escalating technical questions to the appropriate inspector.
• Maintain accurate Zoho CRM records: Update customer details, call notes, quotations, booking information, deal stages and follow-up tasks. Manage assigned enquiries through to a clear won or lost outcome, with appropriate notes and handovers.
• Work closely with the team: Communicate scheduling changes, access problems and customer concerns promptly. Take ownership of your assigned work while seeking support when needed.

What we are looking for
• Proven phone-based sales and customer support experience, including following up enquiries, handling objections and converting leads into bookings or sales.
• Clear spoken and written English, a professional telephone manner and the ability to explain information accurately.
• Strong administration, organisation and attention to detail, with experience managing customer records, quotations or appointment schedules.
• Experience using CRM software and online communication tools. Zoho CRM experience is preferred.
• Reliability, consistent follow-through and the ability to work independently while coordinating with a remote team.
Experience supporting Australian customers, or working in building inspections, property, trades or another appointment-based service business, will be an advantage.

You must have your own suitable computer, reliable internet connection, headset and a quiet, private workspace.

Training and support
We will provide service information, pricing guidance, documented procedures and access to our phone system and Zoho CRM.
An experienced team member will supervise your onboarding and provide support. As you demonstrate the required knowledge and accuracy, you will take greater ownership of routine quotations, bookings and customer enquiries within approved guidelines.

Performance will be assessed on bookings secured, enquiry-to-booking conversion, response times, completed follow-ups, booking accuracy and customer service quality.

Working arrangements
Your specific shift and initial paid weekly hours will be agreed before starting, within our 8 am–6 pm Monday–Friday Perth coverage window. This is a coverage window, not a requirement to work the entire ten-hour period each day.
Additional weekend shifts may become available in the future by agreement. Successful initial performance may lead to an ongoing full-time opportunity.

SKILL REQUIREMENT

Zoho CRM Inbound Sales Office and Administration

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Remote Sales & Customer Support Coordinator

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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