Clinical Solutions -
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TYPE OF WORK
Full Time
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SALARY
4.00
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HOURS PER WEEK
40
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DATE UPDATED
Sep 27, 2026
Healthcare VA with physical therapy and medical admin focus, including appointment scheduling, verification of benefits, insurance verification, prior authorization, and patient-facing communication. Prompt EMR among systems used.
Position: Full-time, remote work from home opportunity
Skills: Scheduling, Prior Authorization, Insurance Verification, Customer Support Management, Documentation, Medical Billing, HIPAA Compliance
Schedule: 40 hours per week, with occasional optional additional hours
A new physical therapy practice seeking an experienced coordinator to help establish reliable front office workflows from the start. This role handles insurance verification, benefits, prior authorizations, patient scheduling, and incoming calls. Because physical therapy is a new service for our company, direct experience in a physical therapy practice is required. We need someone who can recognize coverage and scheduling issues, follow them through to resolution, and help the team build sound processes.
Responsibilities
- Verify insurance eligibility and physical therapy benefits before appointments. Document copays, deductibles, visit limits, referral requirements, authorization requirements, and other relevant coverage details.
- Submit and follow up on prior authorization requests. Track approved visits, effective dates, expiration dates, and requests for additional visits.
- Alert the team promptly when coverage, referrals, or authorizations could affect a scheduled visit.
- Schedule initial evaluations and follow-up visits according to therapist availability and the patient’s plan of care. Manage cancellations, rescheduling, and waitlists.
- Answer patient and referral-source calls professionally, assist with scheduling and administrative questions, and route clinical questions to a licensed clinician.
- Maintain accurate patient, insurance, referral, authorization, and scheduling information in the practice management system.
- Help develop clear, repeatable procedures for verification, authorization tracking, scheduling, and phone coverage as the practice grows.
- Protect patient information and follow the company’s privacy and security procedures.
Required qualifications
- Prior experience with physical therapy insurance verification, benefits, authorizations, and patient scheduling.
- Working knowledge of common physical therapy payer requirements, including visit limits and authorization tracking.
- Strong English communication skills, both spoken and written.
- Excellent organization, follow-through, accuracy, and patient service skills.
- Ability to work independently in a remote role and raise unresolved issues before they disrupt patient care.
- Reliable high-speed internet; a computer with a camera and speakers; noise-canceling headphones; and a quiet workspace.
Mandatory
High speed reliable internet
PC with a camara, speaker, noise cancelling headphones and quiet workspace with no interruptions.
Required to track your hours and work production in our online portal
Strong english communication skills required.
This is a 40 work week with optional additional hours at times. We have multiple Ambulartory Surgery Centers and you usually have 1 home base and assist as case load volumes increase and decrease other nurses workloads.
Strongly preferred
Experience with Prompt EMR, which we plan to use for patient records and scheduling. Familiarity with its scheduling, eligibility, and authorization tracking workflows is a significant advantage.
To apply: Please send your resume and briefly describe your physical therapy experience, the insurance and authorization work you have handled directly, and any experience you have with Prompt EMR.
