Remote Phone Support Specialist (Full-Time)

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: TYPE OF WORK

Full Time

: SALARY

$5-5.5/Hour

: HOURS PER WEEK

40

: DATE UPDATED

Oct 9, 2026

JOB OVERVIEW

Are you an e-commerce customer service expert who is knowledgeable in smartphones, laptops, gaming consoles and other categories of electronics and also solving problems, staying organized, and helping people over the phone? BuyBackTronics is looking for a proactive, high-energy Virtual Assistant to join our growing team on a long term basis.

About Us
BuyBackTronics is a fast-growing electronics buyback company in the US. We are laser-focused on making the trade-in process simple for our customers while providing world-class support. This is an entry-level role, but we treat it as a launchpad. Team members who demonstrate strong performance, reliability, and initiative have a clear path to long-term employment and role advancement.

Shift & Schedule
- Hours: 40 hours per week (Full-Time)
- Schedule: 8:30 AM to 5:00 PM EST (Graveyard Shift: Approx. 8:30 PM to 5:00 AM PHT)
- Punctuality: Must be reliably on time every single day.

Key Responsibilities

Customer Experience & Support:
- Provide timely, clear, and professional support to customers via both telephone and email.
- Confidently handle and resolve customer escalations with empathy, patience, and professionalism.
- Communicate complex transaction details in a detailed, clear, and concise manner.

Administration:
- Generate, verify, and manage customer shipping labels accurately.
- File, track, and follow up on insurance claims with shipping carriers (UPS, FedEx, USPS, etc.) for lost or damaged packages in transit.

Qualifications & Requirements
- Experience: Minimum 2+ years in an omni-channel customer service role (handling both live phone calls and ticketing systems/emails).
- Industry Edge: Knowledge in the consumer electronics, cell phone buyback, or e-commerce industry is a major plus.
- Communication: Exceptional verbal and written English skills with a clean, neutral accent for confident phone support.
- Software: High proficiency with Microsoft Excel/Google Sheets and modern Help Desk ticketing systems.
- Tech Setup: Must have a dedicated, quiet workspace free from background noise, a reliable high-speed internet connection, and a high-quality noise-canceling headset.

Who is the Perfect Fit?
- You take pride in providing the best possible service over the phone and email.
- You genuinely enjoy working the US night shift and thrive in an EST time zone environment.
- You bring high energy, a proactive "can-do" attitude, and the resilience to adapt quickly on busy days.
- You notice the little things, whether it's an incorrect shipping address or a missing claim document.

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Remote Phone Support Specialist (Full-Time)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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