Remote Operations & Services Coordinator

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: TYPE OF WORK

Full Time

: SALARY

6

: HOURS PER WEEK

40

: DATE UPDATED

Feb 26, 2026

JOB OVERVIEW

About the Role
We are a growing service-based company dedicated to delivering high-quality support to the clients and communities we serve. Our team is built on compassionate communication, reliability, and a commitment to exceptional client experience.
We are seeking a highly organized and proactive Remote Operations & Services Coordinator to support daily operations, scheduling, lead intake, and team coordination. This role blends operations support with customer-facing communication, making you a key point of contact for clients, field staff, and new inquiries.

Role Overview
This position is ideal for someone who is confident handling phone conversations, managing multiple tasks simultaneously, and thinking independently within structured systems. You will help ensure smooth day-to-day operations, respond to incoming leads, assist with scheduling changes, and support weekend call coverage.

Key Responsibilities
Call Handling & Communication

Answer incoming calls professionally using the company phone system
Respond to new client inquiries and referral leads
Gather intake information and schedule consultations or assessments
Communicate with field staff regarding scheduling changes
Provide friendly and empathetic communication to clients and their families

Operations Coordination

Assist with staff scheduling updates and adjustments
Manage weekend call-outs and help identify replacement coverage
Update and maintain records within the company CRM
Document call notes and operational updates accurately
Triage incoming issues and categorize by urgency

Lead Intake & Sales Support

Respond to referral emails and online inquiries promptly
Follow a structured intake process
Schedule consultations or assessments
Send follow-up emails and text messages
Maintain organized lead tracking

Team Support & Task Coordination

Track operational initiatives assigned by leadership
Follow up with tea ---------- mbers on deadlines and tasks
Prepare daily summaries of issues and updates

Required Skills & Qualifications

Excellent spoken and written English (near-native fluency)
Strong phone presence and professional communication skills
Ability to multitask and prioritize effectively
Experience in customer service, scheduling, dispatching, or operations coordination preferred
Comfortable learning new systems (CRM, scheduling software)
Reliable high-speed internet connection (wired ethernet preferred)
Quiet, professional home workspace

Ideal Candidate Traits

Calm under pressure
Organized and detail-oriented
Proactive problem solver
Confident decision-maker within defined guidelines
Friendly, empathetic communicator

Work Schedule

Full-time hours
Includes weekend coverage
Exact schedule to be finalized with the selected candidate

If Interested, please respond with the phrase "Awesome Virtual Coordinator" included in your message and a link to your resume.

SKILL REQUIREMENT

Phone Support English Speaking Virtual Assistant

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Remote Operations & Services Coordinator

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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