Remote Operations Manager | U.S. Service Company

Full-Time | Remote | Long-Term Leadership Opportunity

We are a growing, multi-location U.S.-based service company seeking an experienced Remote Operations Manager to lead our day-to-day operations and manage a remote support team.

Additional information about the company and industry will be shared with qualified candidates during the interview process.

We need a strong Operations Leader who can manage people, improve systems, monitor performance, solve operational problems and hold tea ---------- mbers accountable for measurable outcomes. This is not a general virtual assistant or task-only position.

THE ROLE

You will report directly to the CEO and lead tea ---------- mbers responsible for:
1. Operations
2. Workforce scheduling and service coverage
3. Recruiting
4. Employee onboarding and retention
5. Process documentation and SOP management

YOUR PRIMARY MISSION

Build and maintain a reliable operations department where:

Clients consistently receive the services they are scheduled to receive.
Staffing needs are anticipated and resolved before they become emergencies.
Employees complete onboarding correctly and remain engaged.
Operational scorecards are accurate and reviewed consistently.
Tea ---------- mbers understand their responsibilities and meet deadlines.
Processes are documented, followed and continuously improved.
Problems are solved without unnecessary CEO involvement.

YOUR CORE RESPONSIBILITIES

Team Leadership and Accountability:
Lead and manage the operations team
Lead weekly one-on-one meetings with each direct report.
Run a focused and well-organized weekly operations meeting.
Review scorecards and address underperforming results.
Set clear expectations, owners, deadlines, and definitions of completion.
Hold tea ---------- mbers accountable for commitments and performance.
Coach strong employees and address poor performance directly.
Give clear, respectful, and timely feedback.

Operational Management:
Review staffing gaps, coverage risks, new client launches, and hiring capacity.
Coordinate scheduling, recruiting, onboarding, and administration.
Conduct capacity planning based on current and forecasted demand.
Identify operational risks before they become emergencies.
Escalate major risks promptly while independently resolving routine problems.
Improve communication and handoffs between departments.

Performance and Process Improvement:
Determine the root cause of repeated operational failures.
Simplify workflows that have become unnecessarily complicated.
Create, improve, and maintain SOPs, checklists, and operating procedures.
Monitor KPIs, scorecards, and operational reports.
Develop improvement plans when results fall below expectations.
Provide the CEO with concise updates, clear recommendations, and accurate data.


WHO WE ARE LOOKING FOR

You may be a strong fit if you have:

At least three years of operations management or team-management experience
Experience managing multiple departments or remote tea ---------- mbers
Strong accountability and performance-management skills
Experience leading one-on-ones and weekly tea ---------- etings
Experience creating or improving SOPs and workflows
Confidence interpreting KPIs, scorecards, and operational reports
Excellent spoken and written English
Strong judgment and problem-solving ability
The ability to give clear, direct, and respectful feedback
Exceptional organization, follow-through, and calendar discipline
Experience working directly with a CEO, founder, or senior executive
The ability to operate independently without waiting for step-by-step instructions

Experience in a recurring-service, field-service, staffing, scheduling, or people-intensive business is preferred but not required.

This role is not a fit if you:

Avoid difficult accountability conversations.
Need repeated reminders to complete commitments.
Struggle to follow your own schedule or priorities.
Create complicated systems when a simple process would work.
Wait for the CEO to identify and solve every operational problem.
Focus on being busy instead of producing measurable results.

WORKING ARRANGEMENT:

Approximately 40 hours per week, Long-term opportunity
U.S. Central Time business hours required
Regular video meetings with the CEO and operations team
Reliable high-speed internet, a professional workspace and backup internet or power required

Higher compensation may be considered for an exceptional candidate with substantial operations-management experience and demonstrated leadership capability. Payment Schedule: Paid twice monthly.

How to apply

To show that you carefully read this posting, begin your application with: OWN THE OUTCOME

Please include:

1. Your resume.
2. How many people have you directly managed, what were their roles, and in what industry? Please also indicate whether this was within a corporate or structured business environment. Corporate management experience is preferred but not required.
3. An example of an operational problem you identified and corrected/improved.
4. Please describe the main numbers/metrics/KPIs or reports you have personally used to manage recruiting, scheduling, employee retention or team performance. What did you review regularly, and how did you use that information to make decisions?
5. Your availability during U.S. Central Time business hours.

Qualified candidates will be invited to submit a short video answering several operations and leadership questions.
Applications that do not begin with the required phrase will not be considered.