Remote Operations Manager / CRM Expert – U.S. Car Rental Business

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: TYPE OF WORK

Full Time

: SALARY

$5 p/h

: HOURS PER WEEK

49

: DATE UPDATED

Jul 7, 2026

JOB OVERVIEW

About Us

Odel Rentals is a U.S.-based car rental company in Maryland. We rent vehicles to gig drivers such as Uber Eats, DoorDash, Instacart, Amazon Flex drivers, and direct renters.

We are a small but fast-growing business looking for someone who can help manage daily operations, communicate with renters, keep our CRM organized, and help the business grow.

This is not a basic VA role. We need someone who can think, communicate well, stay organized, follow systems, and take ownership.

About the Role

We are looking for a full-time Remote Operations Manager / Virtual Assistant who is excellent on the phone, strong with CRM systems, organized, reliable, and comfortable using AI tools.

You will help manage leads, renters, follow-ups, payments, scheduling, documents, and day-to-day operations. You will also help us improve systems as the business grows.

This role is for someone who can be more than just an assistant. We want someone who can eventually become a key operations person in the company.

What You’ll Be Doing
Calling new leads quickly
Answering inbound calls from potential renters
Responding to texts, emails, and Facebook Marketplace leads
Qualifying renters and helping them understand the rental process
Collecting renter documents
Managing GoHighLevel CRM pipelines, notes, follow-ups, and tasks
Keeping the CRM clean and organized
Sending payment reminders
Confirming payments
Coordinating pickups and returns
Updating tracking sheets
Helping manage renter communication
Using AI tools to move faster and stay organized
Following SOPs and written processes
Escalating important issues to the owner
Helping improve operations as the business grows
Must-Have Requirements
Clear, easy-to-understand spoken English for phone calls with U.S. customers
Confident and professional on the phone
Strong written English
CRM experience required
GoHighLevel experience strongly preferred
Very organized and detail-oriented
Fast response time during working hours
Comfortable following SOPs and structured processes
Comfortable using AI tools and learning new software
Reliable internet, working headset, and quiet work environment
Able to work U.S. Eastern Time daytime hours long-term
Serious, reliable, and looking for a long-term role
Bonus Skills
Experience with GoHighLevel
Experience in car rental, Turo, transportation, property management, or gig-economy businesses
Experience with Facebook Marketplace leads
Experience with Google Sheets and Google Drive
Experience reviewing customer documents
Bilingual English/Spanish
Who This Role Is Best For

This role is best for someone who is organized, professional, good on the phone, and wants to grow with a business.

You should be comfortable talking to customers every day, keeping systems updated, following instructions carefully, and learning new tools.

We do not want someone who only waits for tasks. We want someone who can take ownership, stay on top of follow-ups, and help keep the operation running smoothly.

Important

This is a phone-first role. If you are not comfortable making calls and speaking with U.S. customers, this is not the right position.

Clear communication, organization, reliability, and CRM discipline are the most important parts of this job.

Schedule

U.S. Eastern Time daytime hours
7 days/week coverage preferred
Long-term position

How to Apply

Please send a short application answering these questions:

What experience do you have with customer service, phone calls, operations, or admin work?
What experience do you have with GoHighLevel or other CRM systems?
Are you comfortable making daily outbound calls and answering inbound calls with U.S. customers?
What U.S. Eastern Time hours can you consistently work?
Are you available for a full-time, long-term role?
What is your desired pay per hour or per month?
Do you have experience using AI tools, Google Sheets, Google Drive, or Facebook Marketplace?

Also include a short voice or video sample introducing yourself in English. This role requires clear spoken English because you will be speaking with U.S. customers on the phone.

Generic copy-paste applications will not be reviewed.

SKILL REQUIREMENT

Phone Support Customer Service Operation Management

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Remote Operations Manager / CRM Expert – U.S. Car Rental Business

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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