Remote Operations & Dispatch Coordinator l Customer Support + Phone Backup | Philippines-Based | Long-Term

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: TYPE OF WORK

Any

: SALARY

1200-1800

: HOURS PER WEEK

50

: DATE UPDATED

Oct 4, 2026

JOB OVERVIEW

Customer Support + Phone Backup | Philippines-Based | Long-Term

Site Masters Junk Removal is a fast-growing Tampa Bay junk removal and property cleanup company. We are looking for a reliable, highly organized **Remote Operations & Dispatch Coordinator** to help coordinate customers, technicians, routes, estimates, invoices, and job documentation.

This is a long-term role for someone who enjoys structure, solving problems, and keeping many moving parts organized.

## What You’ll Do

### Dispatch and Operations

- Build and update daily technician routes.
- Confirm job addresses, schedules, crew assignments, and special instructions.
- Communicate route details to technicians.
- Monitor delays, reschedules, callouts, and vehicle issues.
- Coordinate with the Field Operations Manager regarding equipment, safety, and truck issues.
- Maintain accurate records in Jobber and Google Workspace.
- Track open issues until they have an owner and next step.

### Customer Support

- Answer customer messages professionally.
- Provide ETA, delay, and scheduling updates.
- Request photos and missing job details.
- Document customer conversations.
- Escalate complaints, damage reports, payment issues, and unusual requests.

### Estimates, Invoices, and Follow-Up

- Prepare draft estimates using approved procedures.
- Prepare and send invoices.
- Follow up on open quotes and unpaid invoices.
- Request deposits or payments when required.
- Escalate pricing questions and unusual discounts for approval.

### Phone Backup

You may also answer company phone lines as a backup team member. Depending on your experience and performance, phone responsibilities may become a larger part of the role.

Phone work may include:

- Answering inbound customer calls.
- Qualifying leads.
- Booking appointments.
- Gathering job details and photos.
- Documenting calls accurately.
- Escalating sales, safety, and customer-service issues.

## Requirements

- Previous virtual assistant experience is required.
- Strong written and spoken English.
- Minimum typing speed of **50 WPM**.
- Reliable computer with at least **8GB RAM and SSD storage**.
- Second monitor available from the beginning.
- Reliable internet and backup connectivity.
- Quiet workspace and reliable headset.
- Ability to work Monday through Saturday, approximately **8 a.m. to 6 p.m. Eastern Time**.
- Strong attention to detail and follow-through.
- Comfortable learning software quickly.
- Calm under pressure and willing to receive direct feedback.

Experience with Jobber, CRMs, Google Workspace, dispatch, customer service, logistics, or home-service businesses is preferred.

## Compensation

- Trial of $1,000 USD/month for first 30 days, paid via WISE weekly.
- **$1,200 to $1,500 USD/month to start**, depending on experience and performance.
- Paid trial period.
- Compensation increases as you demonstrate accuracy, independent ownership, phone ability, and reduced need for supervision.
- Strong performers can grow into senior operations or team-lead responsibilities.

## Our Standards

- **Integrity:** Tell the truth, communicate early, and own mistakes.
- **Extreme Ownership:** Do not just forward problems. Track them until they are resolved.
- **Drive:** Learn quickly and improve constantly.
- **Calm Under Pressure:** Solve problems without spreading confusion.

## How to Apply

Please include:

1. Your résumé.
2. A short introduction about your VA experience.
3. Your current typing speed.
4. Your computer and internet setup.
5. Confirmation that you have a second monitor.
6. Your available Eastern Time schedule.
7. Your expected monthly compensation.
8. The word **Precision** in the first line of your application.

Qualified applicants will receive a separate screening application and next-step instructions.

All communication must occur through OnlineJobs.ph or email. Please do not call the company’s customer phone line about this position.

This is not a short-term task-based VA role. We are building a serious remote operations team and want people who can grow with the company.

SKILL REQUIREMENT

English Speaking Typing Dispatching

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Remote Operations & Dispatch Coordinator l Customer Support + Phone Backup | Philippines-Based | Long-Term

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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