Remote Luxury Vacation Rental Operations Manager Vacation Rental Operations / Exec. Assistant

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: TYPE OF WORK

Full Time

: SALARY

$765-935 a month

: HOURS PER WEEK

48

: DATE UPDATED

Oct 9, 2026

JOB OVERVIEW

TO BE CONSIDERED FOR THE ROLE YOU MUST HAVE CO-HOST EXPERIENCE IN SEVIERVILLE, TENNESSEE AND SEND A MESSAGE WITH A MAJOR LOCAL ATTRACTION AND YOUR PREFERRED PMS IN THE SUBJECT LINE. IF THESE REQUESTS ARE NOT MET, RESPECTFULLY DO NOT WASTE YOUR TIME OR OURS.

Full-Time | Long-Term | U.S. Company | Working U.S. Eastern Time

We are a self-managed vacation rental company operating luxury cabins in the Great Smoky Mountains of Tennessee. We are looking for a highly dependable, organized, and proactive remote team member who can help manage day-to-day vacation rental operations and serve as an executive assistant.

This is not a basic virtual assistant position. We are looking for someone who can gradually take ownership of operational issues, make sound decisions, follow problems through completion, and reduce the amount of day-to-day involvement required from the owners.

Responsibilities

* Manage guest communication before, during, and after stays
* Handle guest complaints, service-recovery situations, and urgent issues professionally
* Coordinate cleaners, maintenance technicians, handymen, and other vendors
* Monitor turnovers and property readiness
* Track maintenance issues and repairs through completion
* Assist with check-ins, check-outs, reservation issues, disputes, claims, and reviews
* Help manage Airbnb/VRBO-related operational issues
* Maintain SOPs, records, schedules, documentation, and operational follow-ups
* Monitor inventory and property needs
* Handle owner requests and administrative tasks
* Proactively identify unresolved issues and ensure they are completed
* Provide clear reporting and updates to ownership
* Exercise independent judgment when appropriate rather than escalating every routine decision

Qualifications

* Exceptional written and spoken English
* Strong critical-thinking and problem-solving skills
* Professional hospitality/customer-service mindset
* Highly organized with strong attention to detail
* Comfortable working independently and managing multiple priorities
* Able to communicate professionally with guests, cleaners, vendors, and ownership
* Reliable computer, internet connection, and appropriate remote-work setup
* Must be available to work primarily during U.S. Eastern Time
* Flexibility to respond appropriately when urgent operational situations arise

Preferred Experience

Experience in any of the following is especially valuable:

* Airbnb Support
* Airbnb Trust & Safety
* Airbnb Resolutions, AirCover, Claims, or Escalations
* Airbnb Luxe
* Quality Assurance, training, or team leadership
* Professional short-term rental or luxury vacation rental management
* Hospitality operations
* Vacation rental guest services
* Smoky Mountains / Sevier County, Tennessee vacation rental experience

We are particularly interested in candidates who understand that vacation rental operations require ownership, urgency, judgment, and follow-through. The goal is not simply to pass problems along—the goal is to help solve them.

SKILL REQUIREMENT

Short Term Rentals Critical Thinking English Proficiency

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Remote Luxury Vacation Rental Operations Manager Vacation Rental Operations / Exec. Assistant

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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