Western Built Construction

Remote Hotel Receptionist / Scheduler / CSR

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: TYPE OF WORK

Full Time

: SALARY

TBD

: HOURS PER WEEK

40

: DATE UPDATED

Jul 9, 2026

JOB OVERVIEW

REMOTE RECEPTIONIST / SCHEDULER / CUSTOMER SERVICE REPRESENTATIVE Santa Barbara, California – Work From Home
About The Role
Join our hotel in Santa Barbara as a Remote Receptionist and Customer Service Representative! We're looking for a detail-oriented, professional who will be the welcoming voice of our hotel. You'll manage reservations, respond to guest inquiries, coordinate schedules, and deliver exceptional service to ensure every guest experience is memorable. This is a key position that directly impacts our guests' first impressions and overall satisfaction.
What You'll Do
Manage incoming calls, emails, and online inquiries with professionalism and warmth
Process and confirm hotel reservations using our booking system
Coordinate guest schedules, special requests, and check-in/check-out logistics
Maintain accurate guest records and databases in Google Workspace
Answer questions about room types, amenities, local attractions, and services
Handle billing inquiries and payment processing
Follow up with guests to ensure satisfaction and resolve concerns
Manage the hotel's calendar and coordinate with tea ---------- mbers
Requirements
Fluency in English – Excellent verbal and written communication skills (local and international guests)
Education: Bachelor's degree in Hotel Management, Tourism, Hospitality, or a related field is preferred
Experience: Proven experience in a hotel, resort, hospitality, or customer service role (minimum 4 years preferred)
Technical Skills: Proficiency with Google Workspace (Gmail, Calendar, Sheets, Docs); hotel reservation software or similar booking systems
Attention to Detail: Exceptional accuracy in booking appointments, dates, guest information, and payment records
Organization & Time Management: Ability to juggle multiple reservations, inquiries, and tasks simultaneously without errors
Communication Skills: Excellent negotiation, problem-solving, and interpersonal abilities
Reliability: Strong work ethic, punctuality, and ability to meet deadlines consistently
Flexibility: Comfortable working in a fast-paced, dynamic environment; willingness to adapt to changing priorities
Team Player & Independence: Ability to work both independently and collaboratively with hotel staff across departments
Professionalism: Polished demeanor, patience with guests, and commitment to providing five-star service
Computer Literacy: Comfortable learning new software quickly; basic troubleshooting skills
Problem-Solving: Quick thinking and creative solutions to guest requests and scheduling conflicts
Available for occasional flexibility – May include early mornings, late evenings, or weekend shifts depending on hotel operations
What We Offer
Competitive salary (commensurate with experience)
Fully remote position – work from the comfort of your home
Flexible schedule options
Professional growth and training opportunities
Friendly, supportive team environment
The chance to represent a beautiful Santa Barbara property
HOW TO APPLY
Ready to join our team? Follow these steps to submit your application:

Email: Send your application to ---------- with the subject line: “HIRE ME - HOTEL RECEPTIONIST/CSR”'
Resume/CV: Attach your updated Resume or CV in PDF format, detailing your complete work history, education, and relevant skills.
Cover Letter: Include a brief cover letter (1 page max) explaining why you're interested in this role and what makes you a great fit for our hotel.
Introduction Video: Record a one-minute video introduction addressed to our team, highlighting:
Your background and hospitality experience
Key skills relevant to this position
Why you're excited about this opportunity
Your proficiency level with Google Workspace and reservation systems
Professional References: Provide contact information for 2 professional references, including:
Full Name
Job Position
Relationship to you
Working Philippine contact number
Date and time of availability (for verification calls)
Please note: Only candidates who have submitted all specified requirements will be considered for this position. Incomplete applications will not be reviewed.
Application Deadline: Applications accepted on a rolling basis until the position is filled.

SKILL REQUIREMENT

Customer Support Management Hotel Booking Organization

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Western Built Construction

Remote Hotel Receptionist / Scheduler / CSR

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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