Liveops

Remote - Fraud Analyst - BPO

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: TYPE OF WORK

Full Time

: SALARY

USD $9.50 per hour

: HOURS PER WEEK

40

: DATE UPDATED

Dec 18, 2025

JOB OVERVIEW

This role involves a detail-oriented Fraud Analyst dedicated to fraud prevention and investigation for a global sports retail client. In this role, you will be responsible for the daily monitoring, analysis, and escalation of suspicious activity identified through intra-day, weekly, and monthly fraud reports. You will also monitor call-related fraud, including ghost hang-ups, and extended call time i ---------- . Fully-remote, work from home fulltime position.

As a Fraud Analyst, you will work closely with internal stakeholders, including the Client Digital Loss Prevention (DLP) team, Client Results, and peer analysts across BPOs, to ensure the timely detection, thorough investigation, and effective resolution of fraud cases. Your attention to detail and collaborative approach will be essential in safeguarding our client’s operations.

Responsibilities:

Fraud Monitoring & Investigation

· Review intra-day, weekly, and monthly fraud reports to identify trends, anomalies, and potential fraud cases.

· Monitor call-related fraud, including ghost hang-ups, extended call times, and open line i ---------- , ensuring timely identification and escalation of suspicious call activity.

· Differentiate between confirmed fraud and suspicious behavior requiring further investigation.

· Conduct root cause analysis and document findings with supporting evidence.

· Escalate confirmed fraud cases to DLP and appropriate internal stakeholders following established protocols.

Reporting & Documentation

· Maintain accurate logs of all fraud investigations, actions taken, and outcomes, including detailed records of call-related fraud i ---------- .

· Generate summary reports for internal and client-facing stakeholders.

· Support audit readiness by ensuring documentation is complete and compliant with internal standards.

Communication & Collaboration

· Engage in real-time communication with the DLP team via Slack for escalations, clarifications, and updates.

· Participate in cross-BPO fraud syncs to share insights, align on best practices, and ensure consistency in fraud handling.

· Coordinate with Client Results and Operations teams to implement fraud mitigation strategies and process improvements.

Training & Awareness

· Participate in fraud training sessions and contribute to continuous education efforts within the BPO team.

· Stay current on emerging fraud tactics, call fraud schemes, and internal fraud prevention tools.

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Qualifications:

· 3+ years of experience in fraud detection, risk analysis, or a related field.

· Strong analytical and investigative skills with attention to detail.

· Proficiency in Excel and fraud monitoring tools; experience with Slack and ticketing systems preferred.

· Excellent written and verbal communication skills.

· Ability to work independently and collaboratively in a fast-paced environment.

· Ability to work flexible hours and support the US hours, with possibility of weekend support as well when needed

-------------------------------------------------------

Preferred Attributes:

· Experience in e-commerce or retail fraud environments

· Familiarity with BPO operations and client service models

· Demonstrated ability to manage sensitive information with discretion

SKILL REQUIREMENT

Fraud detection Risk Assessment Risk Analysis

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Liveops

Remote - Fraud Analyst - BPO

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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