Remote Dispatch & Administrative Assistant | Full-Time | $4.50–$5.50/hr

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TYPE OF WORK

Full Time

SALARY

4.50 + BONUS

HOURS PER WEEK

35

DATE UPDATED

Oct 8, 2026

JOB OVERVIEW

City Air HVAC is an established HVAC company serving the NYC metropolitan area. We’re looking for an experienced, organized, and proactive Dispatch & Administrative Assistant to support our daily operations.

Schedule:
Monday–Friday
Philippines: 8:00 AM–4:00 PM PHT
New York: 8:00 PM–4:00 AM ET (previous day)

Responsibilities:

- Dispatch and coordinate technicians throughout the day
- Schedule and confirm customer appointments
- Monitor and respond to emails
- Communicate with technicians, customers, and team members
- Handle scheduling changes and prioritize service calls
- Maintain accurate customer and appointment information
- Follow up on pending tasks to ensure nothing is missed

Requirements:

- Previous dispatching experience required
- Experience scheduling appointments and coordinating field/service teams
- Strong English communication skills — written and verbal
- Highly organized and able to manage multiple priorities
- Reliable, responsive, and comfortable working independently
- Customer service or HVAC/service-industry experience is a plus

Compensation & Growth:

- Starting pay: $4.50 USD/hour
- 90-day performance review with opportunity to increase to $5.50/hour
- Quarterly performance-based bonuses
- Benefits + paid time off after 1 year

Performance is evaluated based on reliability, attendance, communication, organization, response time, accuracy, and overall dispatching performance.

To Apply:
Send your resume and a short introduction describing your previous dispatching experience, including the type of company you worked for and your main responsibilities.

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